Amazon currently seeks a creative, dynamic, and experienced Process Improvement Specialist to join our EU FBA Support Operations team and contribute to our organization's transformation through AI implementation and automation initiatives. This role will support strategic change management, drive process improvement projects, and contribute to our Learning & Development programs while helping integrate AI solutions across our operations. A successful candidate must be able to work independently, thrive in ambiguous environments, effectively collaborate with internal/external partners at all levels of the organization, and continuously develop their professional skills. This role will particularly suit someone with a strong innovative mindset, analytical capabilities, operational excellence, and solid project management skills.

Some of the qualities that we are looking for: you are results-oriented (and have a track record of delivering great results); you are an innovator (and have proven it); you have the intellect and analytical skills to solve complex problems; you take ownership and do what it takes to make your team successful; you have high standards; you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.

Key job responsibilities
• Support development and implementation of Automation prototypes through data-driven analysis by coordinating with wider organization and tracking progress
• Identify and implement sustainable improvements for operational excellence using Lean/Six Sigma methodologies
• Execute strategic projects that deliver improvements in Seller Experience, productivity, and lowest cost-to-serve for Selling Partners and Amazon
• Collaborate with program stakeholders to clarify requirements and objectives. Support writing business and technical requirements documents
• Support establishment of business goals, metrics and key performance indicators (KPI) for success
• Build relationships with key stakeholders across global product, program and operational teams to support scalable solutions
• Conduct User Acceptance Testing (UAT) and validate process improvements before implementation

A day in the life
A typical day for an EU FBA Process Improvement Specialist will focus on executing AI implementation and automation initiatives to improve Seller Experience and reduce Cost to Serve for Sellers and for Amazon, analyzing data to drive efficiency improvements, and collaborating with global teams to enhance seller services. They'll split their time between identifying process gaps, performing UATs, implementing process improvements using Lean/Six Sigma methods, and developing Automation solutions to reduce costs while improving service quality for Amazon's selling partners.

About the team
Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years.