Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Process Improvement Associate II at JPMorgan Chase, you will play a crucial role in reshaping organizational strategy and operating models. Your expertise in business transformation, data analytics, and artificial intelligence tools will be instrumental in driving innovative solutions. You will collaborate with senior leaders to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals.

 

Job Responsibilities:

Collaborate with senior leaders to analyze and optimize processes, enhancing operational efficiency.  Utilize data analytics and AI tools to drive innovative solutions and offer continuous insights for strategic improvements. Craft compelling narratives to effectively communicate complex ideas and influence change within the organization. Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture. Develop and implement solutions that align with organizational strategy and operating models.

Required Qualifications, Capabilities, and Skills:

Undergraduate degree in a related field such as Business, Engineering, or Data Science 2+ years of professional experience in business transformation, data analytics, or artificial intelligence implementation. Advanced analytical and problem-solving skills with strong communication abilities. Proficiency in digital process, analytics, and AI tools.

Preferred Qualifications, Capabilities, and Skills:

Advanced degree in a related field such as Business, Engineering, or Data Science Systems thinking to analyze and optimize processes. Experience in agile methodologies, change management, and management consulting. Experience in relationship building and supporting diverse teams. Self-motivated with a commitment to skill development and learning.