Process Excellence Specialist (HR) Job ID 224817 Posted 26-Jun-2025 Service line Corporate Segment Role type Full-time Areas of Interest People/Human Resources Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **Location:** + CBRE KL BSO, Bangsar South **About the role** In this role you will be responsible to review and standardize people processes and documentation across APAC countries/cross functional teams & identify the fit-gap, make recommendations for closing the gap and areas of improvement. You will be accountable for the Project work plans, ensuring all tasks are delivered in a timely/cost effective manner, anticipating scope issues and obtaining agreement on changes to work plan. **Responsibilities** + Documents policies, processes and procedures of the various HR Services + Ensure process maps remain relevant and current by regularly conducting audits against the documented process maps. + Maintain the People services (catalog) and process architecture to remain valid and current + Conduct process mapping workshops with the objective of standardizing and streamlining employee life cycle process across all countries + Supports service transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks + Performs testing requirements to validate services have been built against design specification and meets the test success criteria + Conducts post-implementation review and facilitate to close deployments + Prepares and execute communication action plans aligned to change management strategy + Identifies and implements process improvement projects + May support recurrent training on modified and updated HR Services **Experience and Requirement** + Graduate in business / commerce or relevant field + Certification in Project Management (PMP, Prince 2, Scrum) will be advantageous. + Knowledge on six sigma (certification is a plus) + 3-5 years of working experience preferably with 2 years of experience in Transition/transformation + Familiarity with ERP tools (Peoplesoft etc.), Ticketing (Service Now) and Knowledge Management systems, Process mapping tools (Visio) + Strong experience in process excellence and lead in several significant transformation projects (preferably aligned with HR) + Understanding of HR processes, including recruiting, onboarding, mid-lifecycle, benefits administration, payroll, offboarding and performance management. + Proven experience in implementing and managing HR technology solutions. + Project management skills and ability to lead and manage multiple projects simultaneously. + Strong attention to detail, with the ability to make connection of several seemingly unrelated variables. + Understanding of employment laws, regulations and compliance is a plus; experienced in an audit environment. + Strong ability to work with cross-functional teams and ability to navigate a complex organizational structure. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)