We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to the Senior Manager, Performance Audit and Process Optimization, you will support the implementation of the cards acquisition enablement roadmap for all consumer credit card products. You will also serve as the Credit Services subject matter expert focused on delivering improvements in back-office fulfillment processes and system enhancements. In this capacity you will conduct to research, analyze/interpret data, and document business information related process changes resulting from Projects, Compass releases, Audits, Risk reviews, continuous improvements or other requested changes .  You will conduct operational impact assessment as it relates to proposed changes , liaise with internal, colleagues, and others to obtain, provide, verify and discuss information and best practices.  You will recommend viable solutions and improvements to existing procedures, processes and develop options regarding any proposed changes. You will prepare new procedures or update existing changes, obtaining sign off, and working with the business to successfully deploy these changes. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

Process improvement - Identify and analyze existing business processes and associated risks and controls, including identification of significant control weaknesses.  Update, create and implement business policies as required, including introduction of new policy requirements identified during projects and ad-hoc reviews.  Implement creative, innovative and well controlled processes into the operational environment.  Work with management to develop action plans ensuring recommendations provide realistic and workable solutions.

Risk analysis - Conduct risk identification and analysis including mitigation strategies, and project validation, and present to relevant stakeholders as appropriate. Obtain business management's commitment to corrective action, and ensure that action plans and time frames are clearly articulated. 

Compliance - Ensure that project teams adequately prepare business requirements and/or process flowcharts.  Analyze and identify control and compliance opportunities and/or deficiencies.  Negotiate appropriate balance between internal control and business needs with varied levels of management.

Leveraging technology - Become a technology expert. Share your knowledge and experience  with the systems such as Compass, TS2, ECIF.

Who you are

You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

You’re creative and results oriented.  You are innovative and adaptable, with excellent attention to detail. 

You can demonstrate experience in the financial industries (5-7+ years)

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Business Planning, Continual Improvement Process, Market Research, Process Changes, Product Analysis, Product Management