Join a collaborative team where your writing, organization, and stakeholder skills help people get work done right the first time. We’ll rely on you to turn complex processes into simple, actionable steps so our clients and partners can operate confidently.

As a Procedures Editor in Operations, you transform complex processes into clear, accurate, and compliant procedure documents. You partner closely with business teams and Control Managers to keep content current, consistent, and aligned to templates and style standards. Your work enhances usability, supports risk and control needs, and improves the overall client experience.

Job Responsibilities

Manage the business‑as‑usual change request queue for procedure updates. Lead annual document reviews, confirming ownership and executing required changes. Apply templates and style standards; convert content to active voice with numbered steps and if‑then tables. Analyze procedures to identify gaps; recommend and document improvements and alternative formats. Secure approvals and finalize content for publication. Perform time‑sensitive quality assurance checks and peer reviews to ensure accuracy and compliance. Complete control checklists and maintain evidence for audits. Prepare information to support communications about procedural changes. Facilitate monthly meetings with business partners and Control Managers to share trends and key metrics. Lead projects for procedure implementations, multi‑change updates, and full rewrites; meet SLAs for client requests.

Required Qualifications, Capabilities, and Skills

Experience in procedure writing/editing and reformatting complex content into clear, concise steps. Bachelor’s degree or equivalent experience in financial services or technical writing. Knowledge of financial services operations and awareness of regulatory and compliance environments. Strong interpersonal skills; able to build collaborative relationships at all organizational levels. Proficiency with Microsoft collaboration and workflow tools. Familiarity with style guides: Chicago Manual of Style, Microsoft Manual of Style, AP Stylebook. Strong facilitation skills. Ability to work effectively with a diverse, global team.

Preferred Qualifications, Capabilities, and Skills

Working knowledge of Microsoft Word, Excel, PowerPoint, Visio, and SharePoint. Meticulous attention to detail. Strong organization and time management; able to prioritize and multitask in changing environments. Positive, team‑oriented mindset with enthusiasm and a sense of urgency. Ability to analyze, recommend, and document procedures; identify process gaps and alternatives. Proficiency with large language models (LLMs) for drafting and review.