Our client, a leader in technical support services, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Hardware Support Team, supporting customers with a commitment to excellence. The ideal candidate will have a customer-centric attitude, strong communication skills, and a proactive approach to problem-solving, which will align successfully with the organization's goals. **Job Title:** Support Engineer **Location:** Alpharetta, GA - Onsite **What's the Job?** + Deliver end-to-end technical support using remote diagnostic tools. + Conduct detailed remote Root Cause Analysis to identify recurring patterns. + Lead strategic engagements with customers to understand pain points and align on resolution strategies. + Act as a bridge between customers and cross-functional teams to ensure diagnostic accuracy. + Take full ownership of complex support cases and manage escalations professionally. **What's Needed?** + High School Diploma or equivalent; college degree in a technical field preferred. + Minimum 3 years of experience in customer-facing technical support. + Experience with HP Indigo as a press operator or field technician is highly preferred. + Familiarity with remote diagnostic tools and case management platforms. + Strong written and verbal communication skills. **What's in it for me?** + Opportunity to work in a dynamic and innovative environment. + Engage with cutting-edge technologies and tools. + Collaborate with a diverse and talented team. + Contribute to strategic improvement projects. + Participate in a monthly on-call rotation for global customer support. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.