Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Responsible for implementing, improving, supporting and leading the processes, strategies, communications and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Must have a thorough knowledge of the technical organization (processes, procedures, tools, applications, systems, etc.) coupled with a strong business background in order to fully support th

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

Internal Process Design and Implementation: Define, design, and implement processes and process improvement within the technical organization. Deploy tools and implement Agile methodology.

Compliance Support: Create and manage compliance policies, standards, and processes; manage audit and compliance reviews; conduct process and quality reviews and audits; conduct vendor management and relations; oversee disaster recovery and business continuity planning.

Financial Oversight: Conduct financial modeling and analysis. Prepare and review business cases. Manage IT project management, front door process and financials.

Analysis and Reporting: Develop and maintain metrics, scorecards, and performance analyses. Identify performance gaps and recommend solutions.

Planning and Strategy: Coordinate infrastructure programs and manage roadmaps. Engage in strategic and tactical planning activities. Create communications for technical organizations.

Technical Impact Assessment & Solution LeadershipServe as the recognized technical authority for the assigned business portfolio, maintaining deep expertise in underlying technologies, systems architecture, and operational processes.Lead the end-to-end technical impact assessment for all proposed product, technology, and network changes, including requirements gathering, feasibility analysis, integration mapping, and risk identification.Conduct comprehensive process modeling and data analysis to quantify change impacts on key business metrics (e.g., order accuracy, service fulfillment cycle times, customer support resolution rates).Collaborate with system architects, engineers, and IT partners to identify upstream and downstream dependencies, interface points, and critical system constraints.Develop and maintain detailed technical documentation, such as business case justifications, impact statements, integration diagrams, and mitigation plans.

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Business Strategy Development Partner with executive leadership to translate enterprise goals into actionable business strategies for the assigned portfolio, integrating technology roadmaps and process optimization initiatives. Identify and prioritize strategic opportunities for digital transformation, automation, and operational efficiency, using market research, benchmarking, and internal data analytics. Facilitate strategy workshops and cross-functional sessions to align business, technology, and operational leaders on portfolio direction and investment decisions. Build business cases for new initiatives, quantifying expected benefits, resource requirements, and ROI to support executive decision-making. Regularly monitor industry trends and regulatory changes that may impact the assigned portfolio, proactively recommending strategic adjustments.

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Change Implementation & Project Management Lead cross-functional teams in the planning, execution, and validation of complex change initiatives, ensuring technical and operational requirements are translated into effective project plans. Develop and manage detailed project schedules, resource plans, and risk registers, ensuring milestones and deliverables are met. Oversee the design, testing, and implementation of new business processes and technical solutions, ensuring alignment with operational standards and compliance requirements. Coordinate user acceptance testing (UAT), pilot deployments, and post-launch reviews, gathering feedback to drive continuous improvement. Monitor and report on key operational and customer experience metrics, identifying opportunities to optimize performance and achieve business objectives.

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Stakeholder Management & Influence Act as the principal liaison for assigned VP/GMs, providing expert consultation, status updates, and impact analyses on all change initiatives within the portfolio and their leadership team. For the principals, that means the VP, their GM team who is responsible for 2-4k employees. Prepare and deliver executive-level presentations, clearly articulating technical findings, business implications, and recommended actions in both written and verbal formats. Build and maintain strong working relationships across business operations, IT, product, and partner organizations to ensure alignment and support for change initiatives. Lead consensus-building efforts to resolve conflicts, overcome organizational barriers, and secure commitment to customer-centric solutions. Facilitate regular stakeholder forums, workshops, and steering committee meetings to drive engagement, share progress, and address escalations.

Continuous Improvement & Innovation Continuously scan the operational landscape to identify inefficiencies, process bottlenecks, and root causes of recurring issues, leveraging data analytics and automation tools. Design and implement process enhancements and technology upgrades, applying best practices such as Lean Six Sigma, ITIL, or Agile methodologies.Champion a culture of innovation by piloting emerging technologies, digital tools, and automation initiatives that improve operational performance and customer experience. Track and measure the effectiveness of improvement initiatives, adjusting strategies and tactics based on real-time data and stakeholder feedback. Mentor and coach team members and stakeholders on technical best practices, process optimization, and change adoption.

What you’ll need

Bachelor’s degree (BS/BA) desired in Computer Science or Business.

7+ years of related experience.

Certification is required in some areas.

What you’ll bring

An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results.

Leads critical, high-impact projects and designs/implements innovative business strategies.

Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions.

Serves as a mentor and assists others with challenging issues.

Supervisor:

No

TCP Career Step Differentiator:

Manages very complex tech business management processes such as analyzing data and reporting, managing financials, Front Door, etc. for the largest most complex segments.

Makes recommendations for major improvements.

Our Principal Tech Business Mgmt,  earns between $130,700 - $196,100. Not to mention all the other amazing rewards that working at AT&T offers. In0dividual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits

Medical/Dental/Vision coverage  

401(k) plan  

Tuition reimbursement program  

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

Paid Parental Leave  

Paid Caregiver Leave  

Additional sick leave beyond what state and local law require may be available but is unprotected  

Adoption Reimbursement  

Disability Benefits (short term and long term)  

Life and Accidental Death Insurance  

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

Employee Assistance Programs (EAP)  

Extensive employee wellness programs  

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$130,700.00 - $196,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-91111 Date posted 01/21/2026