Solutions Architects (SAs) work hand in hand with AWS customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with organizations at all stages of cloud adoption. SAs create and present technical content and sharing best practices.
SAs are responsible for the overall technical relationship between customers and AWS and make recommendations on security, cost, performance, reliability, sustainability and operational efficiency. They work to understand the customer's needs and give prescriptive guidance on how to create solutions with AWS technology. SAs lead activities such as architecture reviews, white-boarding sessions, demos and technical workshops. They collaborate with other teams such as account management, professional services, support, product teams and the AWS partner ecosystem.

SAs are technical leaders who combine business acumen with technical skills to architect solutions to complex problems where business objectives may be defined but technology strategy and technical solution design are not. They influence their customer or partner’s longer-term technology strategy; applying judgement and experience when advising customers on short- and long-term implications of tradeoffs. They are trusted advisors to and understand their customers or partner’s business, its needs, its technology challenges, and its industry; also, they build and own relationships with senior leaders ensuring short-term technology decisions will meet long-term business outcomes. They drive technical solution discussions and are able to dive deeply into technical details with customer teams. They are integral to progressing opportunities through their lifecycle. They work with limited guidance to lead and own the design of end-to-end customer solutions and shepherd those solutions through a customer’s implementation cycle. They also lead internal teams to deliver solutions that delight customers and result in measurable business impact.

SAs often find opportunities to contribute on shifting delivered solutions into reference designs or reusable artefacts and share best practices by leading and owning the development, delivery, review and maintenance of technical content that educates customers on technology strategy and best practices.
SAs speak at events with significant educational impact for technical and business audiences. They proactively identify gaps in our products and services and distill and translate feedback into clear business and technical requirements for product and engineering teams. They own the root cause resolution of complex problems (both internal and external) and contribute to their organization’s strategic planning, helping to identify gaps and opportunities. They actively recruit and develop others; leveraging their experience to train teammates on how to best design technical solutions for customers.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.