Description In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people, not simply focusing on the bottom line. We're looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity, building and leading a team of top-notch product managers, who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon. We’re looking for people who innovate, love solving hard problems, and never take “no” for an answer. You will work hard, have fun, and of course, make history! Key job responsibilities Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes Partner with engineering teams to architect scalable solutions that integrate with existing systems Analyze customer data and feedback to identify pain points and opportunities for improvement Define and track key performance indicators (KPIs) to measure the success of concessions initiatives Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation Champion customer-centric solutions while balancing business objectives and technical constraints Basic Qualifications - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience technical product management Preferred Qualifications - Experience working directly with Engineers on product enhancements - Experience in project management methodologies, business analysis, or process improvement Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.