Description Are you passionate about shaping the future of the financial services industry through the translation of a customer vision into actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a savvy problem solver motivated to surprise and delight customers and advocate on their behalf? If yes, then we would love to talk to you. Amazon Web Services (AWS) is seeking a Principal Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. This is a highly visible position in which CSMs help customers realize sustained business value by accelerating their cloud transformation journey. About AWS AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. At AWS, we “Work hard, Have Fun, Make History”. We value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Work/Life Harmony We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional Key job responsibilities From emerging startups to the largest global financial services companies, CSMs are Trusted Advisors guiding customers through the value realization, enablement, and governance facets of their cloud transformation journey. Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other. Enablement: You build and drive programs to achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other. Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other. A day in the life Empowered by an inclusive environment, work/life harmony and career advancement, you are a member of a diverse, global community of CSMs who deliver cloud solutions that influence business/IT transformation for our customers. As a Principal CSM, you will be experienced in delivering transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes. Day-to-day, you will balance your time between directly engaging with customers, partners, and internal AWS teams to orchestrate execution of targeted customer outcomes. Working backwards from the customer, • You will define opportunities, anticipate business and technical risks, and drive clarity that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and other. • You will influence business and technical executive-team leaders at customer and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer. • You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams • You manage business and technology program initiatives across the full lifecycle, navigating risks, roadblocks, constraints and trade-offs and delivering migration acceleration strategies effectively • You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS. About the team Global Financial Services CSMs are thought leaders and trusted advisors, applying experience and industry thought leadership to help customers realize the transformative value of inventing and building in the cloud. Customer Influence – CSMs build the relationships needed in order to understand the customer, their business context, and their strategic goals in order to proactively guide and mitigate risks in their cloud journey. Focus on Excellence – We take pride in leveraging the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact we have by bringing the best of AWS and partners in solutioning for customers. Overcome Complexity through Agility – CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early. By prioritizing enablement and operational excellence, we strengthen our customers’ confidence in their ability to migrate and operate at scale on AWS. Have Impact and Grow – We take intentional actions to support each other and recognize the impact this has. We bring our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth and leadership are available to all. Guided by Facts and Data – We rely on fact-based results and data, contextualized through our expertise to inform functional priorities, and influence AWS services and industry solution opportunities. Basic Qualifications • 15+ years of experience driving technology initiatives, including 7+ years of customer-facing experience delivering technology transformation programs in large enterprise organizations with complex stakeholder landscapes and decision-making processes • Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment • Experience in Cloud services, either in a consulting and advisory role or in a Cloud Program/ Cloud COE leadership role • Knowledge and experience of Agile delivery (e.g. Scrum and SAFe) and of PMP/Prince2/PgMP. Certification across PM/Program Management and Agile bodies is preferred. • Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers. • Bachelor's degree or equivalent experience. Preferred Qualifications * Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills * Effective communication skills (active-listening, verbal, written, and presentation) including risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers. * AWS Cloud Practitioner certification (or higher) and/or equivalent other cloud provider certification(s) with experience delivering AWS and/or other cloud services to realize business strategy * Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance) * Whilst experience working in FSI or another regulated industry is of interest, we value experience in technology change consulting and project & program delivery from enterprise organizations in all industries * AWS Cloud Practitioner certification (or higher) and/or equivalent other cloud provider certification(s) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.