The Operations Analyst—TAM Support plays a vital role in elevating operational efficiency within Oracle’s TAM organization. This individual will analyze key performance metrics, ensure compliance with business practices, and facilitate seamless cross-functional collaboration. By driving process improvements and supporting strategic objectives, you will directly impact the customer experience and organizational success.
 

Qualifications & Skills

Mandatory:

Bachelor’s degree in Business, Finance, Operations, or a related field.

5+ years’ experience in an operation, business analysis, or process improvement role.

Demonstrated expertise in data analysis, reporting, and KPI measurement.

Strong knowledge of business process design, documentation, and compliance standards.

Exceptional communication and stakeholder management skills across multifunctional teams.

Proficiency in Microsoft Excel, PowerPoint, and business intelligence/reporting tools.

Good-to-Have:

Experience within the technology sector or customer success/support functions.

Familiarity with Oracle systems, financial tools, and workflow management software.

Process improvement certification (e.g., Lean Six Sigma, PMP).

Change management and organizational training experience.

Self-Assessment Questions

Can you share a specific example where you collected, analyzed, and reported business performance metrics to drive operational improvements? What tools and methodologies did you use?

Describe a time when you acted as a liaison between multiple business units (such as Finance, HR, Legal, or Contracts) to ensure accurate, timely transaction processing. What challenges did you encounter, and how did you address them?

How do you ensure compliance with organizational business practices and approval processes? Provide an example where your attention to compliance made a measurable impact.

What experience do you have with data analysis, reporting (especially using Excel or business intelligence tools), and presenting findings to management? How have your insights influenced business outcomes?

Have you led or contributed to the implementation of new business processes or procedures? How did you communicate and facilitate organizational adoption of these changes?