As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Fusion Middleware Engineer who can operate confidently across complex integration architectures, hybrid cloud deployments, and high-availability environments.

This role is designed for a professional who is technically rigorous, customer-focused, and capable of working autonomously on challenging problems. You will be part of a global team of integration specialists who safeguard, optimize, and evolve customers’ Oracle platforms through proactive and highly tailored support.

Your Opportunity

You will work at the crossroads of application integration, middleware engineering, and cloud modernization. The role demands rapid learning, comfort with new technologies, and the ability to collaborate across geographically distributed teams. You will support customers running essential business processes on a mix of Oracle Fusion Middleware, Oracle Cloud Infrastructure, and Oracle SaaS applications.

By joining CSS, you gain continuous exposure to advanced technologies—including SOA Suite, Service Bus, WebLogic, OIC, API Gateway, Kubernetes, and emerging Oracle Cloud services—while working in an environment that encourages innovation, disciplined engineering, and deep technical mastery.

Key Responsibilities Deliver advanced technical support across Oracle Fusion Middleware components: SOA Suite, Service Bus (OSB), WebLogic Server, Oracle API Platform, Oracle Identity Management, and related integration services. Diagnose, troubleshoot, and resolve complex issues in distributed systems, multi-tier architectures, and mission-critical integrations. Design, implement, and test integration solutions spanning on-premise systems and Oracle Cloud (PaaS, OCI). Support the full lifecycle of middleware assets: installation, configuration, tuning, patching, security hardening, and performance optimization. Ensure stability and reliability of high-availability topologies, clustering, load-balancing, coherence, and messaging. Develop and maintain integrations using OIC Integration, OIC Process Automation, VBCS, REST/SOAP services, and event-driven patterns. Conduct architecture reviews and recommend improvements that enhance resilience, observability, and scalability. Collaborate with product owners, architects, and customer technical teams to understand business requirements, assess risks, and deliver end-to-end solutions. Participate in incident, problem, and change management activities while ensuring strong governance and documentation standards. Provide proactive services, health checks, and performance assessments to prevent outages and minimize operational risks. Stay aligned with Oracle engineering best practices and guide customers on roadmaps, upgrades, and modernization strategies. Required Technical Skills Strong expertise in Oracle Fusion Middleware: Oracle SOA Suite (BPEL, Mediator, Business Rules, Human Workflow) Oracle Service Bus (OSB) Oracle WebLogic Server administration Enterprise Manager, WLST, and automation scripting Solid background in integration and API technologies: REST, SOAP, JSON, XML, XSD, WSDL, JAX-WS, JAX-RS. Hands-on experience with Oracle Integration Cloud (OIC): Integrations, Process Automation, VBCS, adapters, orchestration patterns. Strong SQL and PL/SQL capabilities. Experience with hybrid integration architectures, secure connectivity, and VPNs. Working knowledge of OCI services: Networking, Load Balancers, Vault, Logging, Monitoring, API Gateway. Familiarity with automation tools: Ansible, Terraform, Git, CI/CD pipelines. Middleware performance tuning, JVM analysis, thread analysis, and diagnostic tools. Security and identity expertise (OID, OAM, OUD) is a strong plus. Relevant Oracle certifications preferred. Ideal Candidate Profile Demonstrates strong analytical skills, structured problem-solving, and the ability to handle technically ambiguous situations. Able to work independently under pressure while maintaining high-quality delivery. Communicates effectively with both technical and business stakeholders. Skilled in assessing the impact of changes, patches, and upgrades on integration flows and dependent systems. Comfortable working in a fast-paced environment with customers across multiple time zones. Capable of leading incident resolution, driving root cause analysis, and suggesting preventative strategies. Self-driven, organized, and committed to continuous learning. Willing to travel up to 50% and participate in 24x7 on-call rotations when required.