Description AFT is a critical pillar within Amazon, responsible for developing the foundational technologies, platforms, and capabilities that power the company's vast and complex operations. As the innovation engine behind Amazon's internal systems and solutions, AFT plays a pivotal role in driving operational excellence, efficiency, and the continuous evolution of Amazon's business. AFT teams work on a diverse array of mission-critical projects, from building the core infrastructure and software systems that underpin Amazon's global logistics network, to developing advanced AI and machine learning models that optimize every aspect of our operations. This includes foundational work in areas like large language models, computer vision, optimization, and predictive analytics - all of which are instrumental in enhancing productivity, safety, and the overall customer experience across Amazon. Role Overview: As a Principal Technical Program Manager within the AFT Science team, you will lead the execution and delivery of a key GenAI program for building operations, coordinating across multiple teams and organizations to bring this transformative AI capability to Amazon's global operations. You will be responsible for orchestrating the end-to-end delivery of this large-scale AI program, from science development through to production deployment and scaling across our fulfillment network. This program requires sophisticated program management to align scientific research, engineering development, and operational implementation. You will work closely with scientists, engineers, product teams, and business stakeholders to translate AI research into practical solutions that drive operational excellence across Amazon's fulfillment centers. Your role will be critical in managing the complex dependencies between model development, infrastructure scaling, application integration, and operational deployment. You will need to navigate the unique challenges of bringing cutting-edge AI technology into production at Amazon scale, while ensuring alignment with business objectives and operational requirements. Key job responsibilities * Drive the successful execution of a key GenAI program across multiple work streams, including model development, infrastructure, applications, and operations integration * Develop and maintain comprehensive program plans that align scientific research timelines with engineering delivery schedules and business implementation needs * Create and manage governance structures to track progress, identify risks, and drive decision-making across all program work streams * Lead cross-functional program reviews with senior leadership, providing clear visibility into progress, risks, and critical decisions * Establish and maintain effective communication channels between Science, Engineering, Product, and Operations teams to ensure alignment and swift issue resolution * Manage dependencies and risks across teams, making appropriate trade-offs between scientific innovation, engineering constraints, and business needs * Build and maintain relationships across AFT and Amazon Stores organizations to drive alignment and ensure successful program delivery * Develop and implement program management best practices that can scale across AFT initiatives A day in the life * Coordinate with science teams on model development milestones and engineering teams on data and infrastructure readiness * Manage stakeholder communications through regular program reviews and status updates * Drive resolution of cross-team dependencies and technical challenges * Work with product teams to align model capabilities with application requirements * Monitor and manage program risks, developing mitigation strategies with technical leaders * Facilitate decision-making processes across multiple teams and organizations Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The AFT Science team has deep expertise developing AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning, computer vision and optimization techniques, applied to text, sequences of events, images or video from existing or new hardware. We influence each stage of innovation from inception to deployment, developing a research plan, creating and testing prototype solutions, and shepherding the production versions to launch. Basic Qualifications - 7+ years of technical product or program management experience - 10+ years of engineering experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Strong technical background with the ability to understand and communicate complex AI concepts - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Track record of successfully delivering complex technical programs involving multiple organizations - Proven ability to influence without authority in a matrix organization Preferred Qualifications - Experience working with scientific and research teams - Strong understanding of machine learning development lifecycle and operational considerations - Experience with foundation models, LLMs, or other advanced AI technologies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.