Principal, Design Researcher Operations – Research Team
Walmart
Position Summary...What you'll do...Principal, Research Operations – Research Team
Location: Bentonville, ARAbout the Team
Join our award-winning research and experience strategy team and help shape the future of retail. Our mission is to bring dignity and access to all through research-driven design excellence—regardless of zip code or bank account. We surface insights that guide and improve the daily lives of millions of customers, whether at home, in-store, or on the go. As part of a team at the forefront of retail innovation, you’ll help build best-in-class research systems and operations that enable world-class customer experiences. If you're motivated by complex challenges and want to redefine commerce and consumer services, a research operations role at Walmart could be the opportunity you’ve been looking for.About the Role
As a Principal, Research Operations, you will lead the strategy and execution of programs that elevate and scale user research across the organization. With a scope that spans multiple products and systems, you will ensure that research operations run efficiently, support impactful work, and enhance the delivery of insights.You’ll serve as a trusted partner to senior leaders, guiding cross-functional teams and researchers to deliver high-quality work aligned to business goals. You will be accountable for the craft and operational rigor across the research practice and play a key role in shaping our roadmap through partnerships with 4iTB (Four-in-the-Box) teams.You’ll sweep us off our feet if you have...Deep expertise in research operations, with experience scaling processes, platforms, and governance across complex product ecosystems.A strong track record of mentoring researchers and ops professionals while turning organizational goals into actionable priorities.An ability to influence product and design decisions by aligning research operations with business objectives.Mastery of participant recruitment, knowledge management, tooling, and vendor relationships—plus a passion for continuous improvement.The ability to navigate and lead through ambiguity, prioritize high-impact work, and ensure timely, high-quality delivery.Comfort working both strategically and tactically—developing future-facing plans while also optimizing present-day execution.A collaborative leadership style with experience guiding diverse teams and supporting their growth through clear context and direction.You’ll make an impact by:Leading research operations strategies that enable scale, increase efficiency, and drive excellence in research planning and delivery.Designing and evolving systems for participant management, data governance, research repositories, and cross-functional coordination.Proactively identifying gaps in team capability, tooling, and knowledge—and building the infrastructure to close them.Partnering closely with Research, Product, Design, and Engineering leaders to shape the user-centric product roadmap.Coaching researchers and research ops team members, contributing to their growth and our inclusive team culture.Creating visibility for research value through storytelling, metrics, and strategic communication with partners and stakeholders.Taking on critical responsibilities beyond your immediate domain to support broader team leadership and operational health.Preferred qualifications:Degree in Human-Computer Interaction, Research Operations, Social Sciences, Program Management, or related field.10+ years of experience in research, UX operations, or program management roles—preferably in complex, matrixed organizations.Strong knowledge of research methods, tooling ecosystems (e.g. UserTesting, Dovetail, Airtable), and stakeholder management.Demonstrated experience building high-functioning research ops systems at scale.Exceptional communication, systems thinking, and the ability to lead with both vision and precision.Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer—By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions—while being welcoming of all people.#experiencedesignAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Option 2: 7 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.Preferred Qualifications...
Location: Bentonville, ARAbout the Team
Join our award-winning research and experience strategy team and help shape the future of retail. Our mission is to bring dignity and access to all through research-driven design excellence—regardless of zip code or bank account. We surface insights that guide and improve the daily lives of millions of customers, whether at home, in-store, or on the go. As part of a team at the forefront of retail innovation, you’ll help build best-in-class research systems and operations that enable world-class customer experiences. If you're motivated by complex challenges and want to redefine commerce and consumer services, a research operations role at Walmart could be the opportunity you’ve been looking for.About the Role
As a Principal, Research Operations, you will lead the strategy and execution of programs that elevate and scale user research across the organization. With a scope that spans multiple products and systems, you will ensure that research operations run efficiently, support impactful work, and enhance the delivery of insights.You’ll serve as a trusted partner to senior leaders, guiding cross-functional teams and researchers to deliver high-quality work aligned to business goals. You will be accountable for the craft and operational rigor across the research practice and play a key role in shaping our roadmap through partnerships with 4iTB (Four-in-the-Box) teams.You’ll sweep us off our feet if you have...Deep expertise in research operations, with experience scaling processes, platforms, and governance across complex product ecosystems.A strong track record of mentoring researchers and ops professionals while turning organizational goals into actionable priorities.An ability to influence product and design decisions by aligning research operations with business objectives.Mastery of participant recruitment, knowledge management, tooling, and vendor relationships—plus a passion for continuous improvement.The ability to navigate and lead through ambiguity, prioritize high-impact work, and ensure timely, high-quality delivery.Comfort working both strategically and tactically—developing future-facing plans while also optimizing present-day execution.A collaborative leadership style with experience guiding diverse teams and supporting their growth through clear context and direction.You’ll make an impact by:Leading research operations strategies that enable scale, increase efficiency, and drive excellence in research planning and delivery.Designing and evolving systems for participant management, data governance, research repositories, and cross-functional coordination.Proactively identifying gaps in team capability, tooling, and knowledge—and building the infrastructure to close them.Partnering closely with Research, Product, Design, and Engineering leaders to shape the user-centric product roadmap.Coaching researchers and research ops team members, contributing to their growth and our inclusive team culture.Creating visibility for research value through storytelling, metrics, and strategic communication with partners and stakeholders.Taking on critical responsibilities beyond your immediate domain to support broader team leadership and operational health.Preferred qualifications:Degree in Human-Computer Interaction, Research Operations, Social Sciences, Program Management, or related field.10+ years of experience in research, UX operations, or program management roles—preferably in complex, matrixed organizations.Strong knowledge of research methods, tooling ecosystems (e.g. UserTesting, Dovetail, Airtable), and stakeholder management.Demonstrated experience building high-functioning research ops systems at scale.Exceptional communication, systems thinking, and the ability to lead with both vision and precision.Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer—By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions—while being welcoming of all people.#experiencedesignAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in market research, business analysis, UX design research, or related area.Option 2: 7 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
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