Join us to redefine client experiences with innovation, data-driven insights, and seamless operations in prime brokerage!

As a Prime Brokerage Client Service Representative in EMEA Prime Client Operations Team, you will own operational client experience for our cash equity and repo financing prime clients. You will play a crucial role in a world where new ideas and technology can be easily replicated, making the operational client experience a key factor for clients when choosing their prime broker. You will define and enhance the operational client experience in four key areas. Firstly, you will partner with clients to design efficient operational models from trade capture through to settlement. Secondly, you will provide best-in-class operational risk management. Thirdly, you will leverage data to present trends and influence the behavior of clients, internal teams, and any third parties involved. Finally, you will design innovative solutions through digital automation platforms.

Job Responsibilities 

Manage operational Risk Management.  Ensure trades are captured and settled in an accurate, timely and efficient manner Manage failing settlements to minimize risk and penalty charges.  Partner with clients and internal teams to ensure that cash and positions are reconciled accurately Build trusting, credible client relationships through responsive, high quality client service which includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary.  Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behavior 

Required Qualifications, Capabilities, and Skills 

The ability to act and communicate with humility, empathy and kindness.  Proven track record of being a subject matter expert (any product or workflow) in a previous role Proven ability to articulate complex concepts in a simple, digestible way to varied audiences A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple’ things consistently well. The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behavior The ability to bring multiple groups together to solve a problem and hold people accountable for their actions. 

Preferred Qualifications, Capabilities, and Skills 

Familiarity with the settlement and mechanics of cash equities, bonds and repos Ability to independently automate manual processes using digital automation tools  A naturally curious thinker with a hunger to learn and teach others.  An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.