We are a single-source provider for end-to-end HVAC, plumbing, mechanical, building automation, and fire protection solutions. Our service offerings include regularly scheduled maintenance, as well as one-time repairs and emergency response, while our construction team can handle the mechanical requirements of clients in a diverse range of industries.
Job SummaryEMCOR Services Scalise Industries is seeking a Preventive Maintenance (PM) Account Manager to manage and grow long-term service relationships across Western Pennsylvania. This role is responsible for overseeing assigned maintenance accounts, ensuring contract compliance, customer satisfaction, renewal retention, and identifying opportunities for service enhancements and project work.
This role includes a balance of account management, analytical value creation, and proactive business development, with clear weekly activity and reporting expectations. This is a salary-exempt position with a base salary and incentive/commission plan.
Essential Duties & ResponsibilitiesAccount Management & Customer Relations
Serve as the primary point of contact for assigned preventive maintenance customersBuild and maintain strong, trust-based relationships with property managers, facility managers, and building ownersConduct regular site visits to review performance, address concerns, and reinforce valueEnsure customer expectations are met or exceeded in all aspects of service deliveryProvide regular account updates and participate in weekly reporting and review calls with the General ManagerPreventive Maintenance Program Oversight
Manage PM agreements from onboarding through renewalCoordinate with service operations to ensure scheduled maintenance is completed accurately and on timeReview work order history, equipment performance, and service trendsProactively address recurring issues and recommend improvementsDevelop basic energy spend and equipment performance analyses to help customers understand operating costs, identify inefficiencies, and demonstrate the value of preventive maintenanceContract Retention, Growth & Business Development
Lead PM contract renewals, including scope reviews and pricing discussionsIdentify upsell and cross-sell opportunities including additional PM coverage, repairs, replacements, controls, and energy-related improvementsPartner with sales and operations teams to transition identified opportunities into quoted workConduct proactive outbound prospecting, including cold calling, as part of weekly activity expectations to identify new preventive maintenance opportunitiesReporting & Administrative Duties
Maintain accurate CRM and account recordsTrack renewal timelines, customer touchpoints, cold call activity, and service performance metricsPrepare weekly activity and pipeline reports for review with the General ManagerPrepare basic account reviews and summaries for management as needed QualificationsRequired
Ability to travel throughout Western PennsylvaniaStrong interpersonal and communication skillsExcellent organizational and time-management abilitiesComfortable working independently while remaining accountable to team objectivesProficiency with Microsoft OfficePreferred
College degree preferred (business, marketing, engineering, or related field)Experience in HVAC, mechanical services, facilities management, or building servicesPrior account management, customer success, or service coordination experienceFamiliarity with preventive maintenance agreements and service contract modelsCore Competencies
Relationship building and customer advocacyProblem solving and proactive follow-throughComfort with proactive outreach and cold callingAbility to translate technical and energy-related data into clear customer valueAccountability to activity metrics and reporting cadence Physical Demands Ability to access mechanical rooms, rooftops, and job sites as required Work Environment Combination of office work and field visitsRegular travel by car to customer sites#scalise
Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Options ApplyApplyEmail a FriendEmail a Friend Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs
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