Position Summary: The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution.

Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment.

This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta, starting January 2026 and ending December 2026.

Key Responsibilities:

Premium Member Engagement:

Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions.

Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.

Customer Service Excellence:

Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management.

Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.

Operational & Event Day Support:

Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects.

Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively.

Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.

Problem Solving:

Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach.

Escalate complex issues to management when necessary while maintaining a customer-first mindset.

Administrative Duties:

Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.

Expectations & Qualifications:

Professionalism:

 Always maintain a polished and professional demeanor, representing the Premium Services brand.

Communication Skills:

Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.

Attention to Detail:

Ability to manage multiple tasks while ensuring accuracy and quality in all work.

Team Player:

Collaborate effectively with internal teams and contribute to a positive work environment.

Technical Skills:

Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.

Flexibility:

Must be available to work evenings, weekends, and holidays as required by the event schedule.

Education & Experience:

Pursuing or completed a degree in Sports Management, Hospitality, Business, or related field preferred.

Previous experience in customer service, hospitality, or event operations is a plus.