Job Title:              Premium Hospitality & Suites Manager

Department:        Food & Beverage

Reports to:           Director & Assistant Directory of Food & Beverage

Supervises:           Catering and Concessions associates

FLSA Status:       Non-Exempt

Pay Rate:             Hourly $25 to $30 DOE Event- Driven

SUMMARY:

The Premium Food & Beverage Operations Manager supports the Director and Assistant Director of Food & Beverage in leading all premium hospitality and event-based food and beverage operations within a 6,000-seat arena. This role oversees luxury suites, catering, and premium bar service while ensuring exceptional guest experiences, operational excellence, and compliance with food safety and alcohol service standards.

This is a hands-on leadership role ideal for hospitality professionals with experience in arena, stadium, catering, or high-volume event environments who thrive in fast-paced, guest-focused operations.

KEY RESPONSIBILITIES:

Premium Service Operations

Oversee all suite and catering operations, including event setup, service execution, and post-event breakdown.Serve as the primary on-site point of contact for suite guests and catering clients, ensuring a seamless and elevated experience.Conduct pre-event walkthroughs and post-event evaluations with staff and vendors to ensure operational readiness and continuous improvement.

Staff Leadership & Development

Supervise, schedule, and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff.Train, coach, and mentor staff on service standards, food safety compliance, and venue cleanliness expectations.Monitor staff performance and provide timely feedback, coaching, and corrective guidance as needed.

Food & Beverage Operations & Compliance

Partner with culinary, concessions, and operations teams to ensure seamless service execution.Manage inventory controls, catering equipment, alcohol distribution, and supply organization.Ensure compliance with health department regulations, ServSafe standards, alcohol laws, and venue policies.

Guest Experience & Client Relations

Build and maintain strong relationships with suite holders, VIP guests, and catering clients.Anticipate guest needs and proactively resolve issues with a solutions-focused approach.Partner with sales and event teams to deliver customized and memorable premium experiences.

QUALIFICATIONS:

Minimum of 2 years of food and beverage management experience, preferably in sports, entertainment, catering, or hospitality environments.Proven leadership experience with staff supervision, training, and shift management.Strong communication, organizational, and customer service skills.Ability to work nights, weekends, and holidays based on event schedules.Working knowledge of food safety, sanitation, and alcohol service regulations.Ability to lift up to 40 pounds and stand or walk for extended periods.ServSafe and TIPS/Alcohol certification required, or willingness to obtain.

KEY COMPETENCIES

Food & Beverage LeadershipPremium Guest ExperienceEvent Operations ManagementTeam Development & AccountabilityProblem Solving & Conflict ResolutionTime Management & MultitaskingAttention to Detail

BENEFITS:

401(k) eligibility after 1,000 hours worked within a 365-day periodHoliday shifts paid at time and one-halfSick leave accrued at 1 hour per 30 hours workedMedical, Dental, and Vision insurance available after 1,560 hours worked within a 365-day period

TO APPLY:

Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment).

Kate Anderson, HRBP

accesso ShoWare Center

625 W. James St.

Kent, WA 98032

Fax: 253-856-6713

Email: SMG Employment@accessoshowarecenter.com

Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

ASM Global/SMG/Savor/accesso ShoWare Center is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.