Job Title: Premium Hospitality & Suites Manager Department: Food & Beverage Reports to: Director & Assistant Directory of Food & Beverage Supervises: Catering and Concessions associates FLSA Status: Non-Exempt Pay Rate: Hourly $25 to $30 DOE Event- Driven SUMMARY: The Premium Food & Beverage Operations Manager supports the Director and Assistant Director of Food & Beverage in leading all premium hospitality and event-based food and beverage operations within a 6,000-seat arena. This role oversees luxury suites, catering, and premium bar service while ensuring exceptional guest experiences, operational excellence, and compliance with food safety and alcohol service standards. This is a hands-on leadership role ideal for hospitality professionals with experience in arena, stadium, catering, or high-volume event environments who thrive in fast-paced, guest-focused operations. KEY RESPONSIBILITIES: Premium Service Operations + Oversee all suite and catering operations, including event setup, service execution, and post-event breakdown. + Serve as the primary on-site point of contact for suite guests and catering clients, ensuring a seamless and elevated experience. + Conduct pre-event walkthroughs and post-event evaluations with staff and vendors to ensure operational readiness and continuous improvement. Staff Leadership & Development + Supervise, schedule, and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff. + Train, coach, and mentor staff on service standards, food safety compliance, and venue cleanliness expectations. + Monitor staff performance and provide timely feedback, coaching, and corrective guidance as needed. Food & Beverage Operations & Compliance + Partner with culinary, concessions, and operations teams to ensure seamless service execution. + Manage inventory controls, catering equipment, alcohol distribution, and supply organization. + Ensure compliance with health department regulations, ServSafe standards, alcohol laws, and venue policies. Guest Experience & Client Relations + Build and maintain strong relationships with suite holders, VIP guests, and catering clients. + Anticipate guest needs and proactively resolve issues with a solutions-focused approach. + Partner with sales and event teams to deliver customized and memorable premium experiences. QUALIFICATIONS: + Minimum of 2 years of food and beverage management experience, preferably in sports, entertainment, catering, or hospitality environments. + Proven leadership experience with staff supervision, training, and shift management. + Strong communication, organizational, and customer service skills. + Ability to work nights, weekends, and holidays based on event schedules. + Working knowledge of food safety, sanitation, and alcohol service regulations. + Ability to lift up to 40 pounds and stand or walk for extended periods. + ServSafe and TIPS/Alcohol certification required, or willingness to obtain. KEY COMPETENCIES + Food & Beverage Leadership + Premium Guest Experience + Event Operations Management + Team Development & Accountability + Problem Solving & Conflict Resolution + Time Management & Multitasking + Attention to Detail BENEFITS: + 401(k) eligibility after 1,000 hours worked within a 365-day period + Holiday shifts paid at time and one-half + Sick leave accrued at 1 hour per 30 hours worked + Medical, Dental, and Vision insurance available after 1,560 hours worked within a 365-day period TO APPLY: Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment). Kate Anderson, HRBP accesso ShoWare Center 625 W. James St. Kent, WA 98032 Fax: 253-856-6713 Email: SMG Employment@accessoshowarecenter.com Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706. ASM Global/SMG/Savor/accesso ShoWare Center is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.