Premium Floor Supervisor The Premium Floor Supervisor is responsible for overseeing event-day operations across assigned premium clubs and premium dining venues at Rogers Centre, ensuring the consistent delivery of elevated, hospitality-driven experiences. This is a supervisory role that provides direction and oversight to bargaining unit staff and does not perform bargaining unit work, except for instruction/management training, unexpected legitimate and immediate needs, emergencies, or when regular employees are not available, as permitted under the applicable collective agreement. The role works collaboratively with the Premium Services Manager and venue partners to meet guest expectations and operational standards across all assigned premium spaces. Compensation Hourly Wage: $24.00 Vacancy Status This posting is for a new vacancy. LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach. Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events. The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers. Winning is an everyday mindset at Legends Global. We succeed together as one unified team. The Role Duties & Responsibilities + Supervise premium service staff (e.g., servers, bartenders, hosts, runners) across assigned premium clubs and restaurants, providing clear direction, assigning sections, and monitoring performance throughout events without regularly performing bargaining unit tasks. + Oversee pre-event opening of premium venues, ensuring setups, table layouts, bar stations, service areas, and ambiance align with event requirements and brand standards. + Monitor in-event service delivery, including guest flow, wait times, and service quality, adjusting staffing focus and guest flow as needed to maintain an elevated premium experience. + Oversee post-event closing procedures, confirming that staff complete side duties, secure inventory, reset spaces, and finish required checklists and logs accurately. + Ensure accurate tracking and recording of food and beverage consumption and support reconciliation of event reports, identifying discrepancies and communicating them to management. + Create, implement, and monitor service and sales incentives to enhance guest satisfaction, drive upselling, and support revenue targets across premium locations. + Maximize effective use of labour by strategically deploying staff based on event demand, reservations, and ticketed premium volumes. + Train and coach premium staff on service standards, product knowledge, responsible alcohol service, and guest relations, including pre-shift briefings and post-event feedback. + Liaise with culinary, bar, suites, and operations teams to ensure timely and accurate delivery of premium food and beverage offerings and to support special requests or dietary needs. + Respond to guest inquiries, special requests, concerns, and complaints with professionalism and a solution-focused approach, escalating complex or high-impact issues to the Premium Services Manager. + Ensure compliance with Legends, Rogers Centre, and regulatory policies related to health and safety, food safety, responsible alcohol service, and workplace conduct. + Maintain cleanliness, organization, and professional appearance of all assigned premium clubs, dining areas, bars, and adjacent service spaces. + Support continuous improvement by sharing guest feedback, operational observations, and ideas for enhancing premium experiences, menus, and beverage programs. Skills & Abilities + Strong supervisory and leadership skills with the ability to manage multi-venue front-of-house teams in an upscale, high-volume hospitality environment. + Excellent customer service and interpersonal skills, with the ability to deliver and support elevated service for premium guests and VIP clientele. + Strong organizational and time-management skills, with the ability to oversee multiple venues, competing priorities, and live-event timelines. + Effective problem-solving and conflict-resolution skills, including sound judgment in guest-facing and team-related situations. + Clear, confident verbal communication skills for leading briefings, coaching staff, and interacting with guests and partners. + Comfort with POS systems, reservation/event management tools, and basic office applications to support reporting and communication. Knowledge, Skills, & Experience + Previous supervisory or lead experience in premium clubs, fine dining, upscale restaurants, or VIP hospitality settings. + Experience working in a stadium, arena, hotel, or large-scale event environment is an asset. + Smart Serve certification and minimum legal serving age as required in Ontario. + Cash-handling and basic inventory awareness in a food and beverage context. + Working knowledge of safe food handling standards; food handler certification is an asset. + Familiarity with unionized environments and understanding of the boundaries between supervisory duties and bargaining unit work. + Availability to work flexible hours, including evenings, weekends, holidays, and extended shifts based on the event schedule. Physical Demands + Frequent standing and walking throughout multiple premium venues, dining rooms, and supporting spaces for the duration of events. + Frequent visual and auditory monitoring of service areas to ensure standards, safety, and guest satisfaction are maintained. + Occasional bending, reaching, and handling of light items (e.g., menus, paperwork, small equipment) associated with supervisory duties, in accordance with CBA expectations. + Ability to move quickly between venues and levels, including use of stairs, during peak service periods. + Frequent speaking and hearing to communicate with guests, premium staff, and other departments in a busy event environment. The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management’s right to assign other duties. Hiring Process Disclosure Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process. Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.