POSITION: Premium Experience Concierge

DEPARTMENT: Sales & Marketing

REPORTS TO: Premium Experience Manager

FLSA STATUS: Hourly/Non-Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant Housekeeping Manager for Caesars Superdome | Smoothie King Center | Champions Square | Shrine on Airline.

Essential Duties and Responsibilities

· Assist Premium Experience Manager in all pre-concert communications which can include but are not limited to; ensuring all catering orders have been placed, guests have the correct know-before-you-go information, explaining parking and assisting with purchasing if needed, and that guests have been able to download and transfer tickets.

· Assist Premium Experience Manager in all post-concert communication which can include but is not limited to, asking them to complete the insights survey, inquiring about feedback from their visit, recommending future shows.

· Pre-Event Quality Assurance Walk-Throughs which can include but are not limited to, inspecting each suite to ensure cleanliness and over all condition of the furniture, reporting and documenting any issues, monitoring all in-suite catering to ensure accuracy, appearance, on-time delivery and meets guest expectations, reporting and documenting any issues and communicating with the Catering Department night of the event, walking all public spaces on the Suite Level, Loge Boxes and Loge Landing. This could require the need to physically move chairs and tables in the Suites and other VIP Areas if needed.

· Assisting with all in-suite enhancements such as placing concert posters along with creating and developing any event related enhancements for the Premium Experience guests.

· Assist in greeting Premium Experience Guests and walking them to their seats/suites and providing necessary directions and information.

· Assists with pitching, selling and collecting payment from guests for premium seat upgrades in advance and day of the event.

· Assists with client requests for set-ups for special occasions such as birthdays, holidays and anniversary within their purchased area.

· Guest Relations: Provide exceptional customer service by addressing and resolving guest inquiries and concerns and proactively anticipate guests’ needs.

· Communicate with Event Service and Guest Services team members if you feel that there are guests without proper credentials in the VIP Areas or in a Suite/Loge Box that is not assigned to them.

· Answer general questions about the venues and provide assistance when needed.

· Build and maintain constructive relationships with Premium Experience Guests, to cultivate repeat business.

· All other duties and responsibilities as assigned.

· All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Guest-Orientated: A genuine care for guest satisfaction, ensuring every guest has a positive experience.

· Patience and Interpersonal Skills: Ability to handle guest interactions with patience and professionalism.

· Attention to Detail: An eye for event planning and commitment to maintaining high standards in all areas of responsibility.

· Hospitality Experience: A background in hospitality, with a focus on customer service or event management, is required.

· Flexible Availability: Willingness to work a varied schedule, including weekdays weekends, holidays and event-specific hours.

· Excellent communication and decision-making skills.

· Ability to work in areas with loud noises and crowds.

· Self-motivated and accountable, able to work independently and as part of a team.

· Posses excellent writing, verbal and public speaking skills.

· Strong time management skills to ensure services to Premium clints are never delayed and all the necessary administrative procedures are followed within the expected timeframes.

· Proficient in Microsoft Outlook and experience with CRM software.

· Must successfully pass a criminal background check

· Must be 18 years of age or older

· Able to work all major events

Education and/or Experience

· High School diploma or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.