The Pre Arrival Unit Supervisor oversees the daily operations of teams responsible for securing prior authorizations for a wide range of inpatient and outpatient services. This role ensures timely, accurate authorization workflows, supports staff performance, and drives continuous improvement to optimize patient access and revenue cycle outcomes. **Key Responsibilities:** **Operational Leadership** + Directs day‑to‑day activities of Pre‑Arrival Unit staff to ensure timely completion of authorization requests for office services, procedures, surgeries, infusions, and clinic‑administered medications. + Monitors work queues, productivity dashboards, and authorization turnaround times to maintain service level expectations. + Troubleshoots complex authorization issues and escalates barriers to appropriate stakeholders. + Ensures compliance with payer requirements, organizational policies, and regulatory standards. **Team Management & Staff Development** + Provides ongoing coaching, mentoring, and performance feedback to team members. + Conducts regular one‑on‑one meetings, team huddles, and performance evaluations. + Identifies training needs and coordinates skill development to enhance staff competency and efficiency. + Supports recruitment, onboarding, and retention of high‑performing team members. **Administrative & Financial Oversight** + Completes payroll reconciliation, timekeeping review, and attendance monitoring for assigned staff. + Ensures accurate documentation of work activities and adherence to departmental procedures. + Collaborates with leadership to forecast staffing needs and allocate resources effectively. **Process Improvement & Quality Assurance** + Analyzes workflow trends and identifies opportunities to streamline processes and reduce authorization delays. + Partners with clinical, scheduling, and revenue cycle teams to improve communication and reduce rework. + Develops and updates standard operating procedures to reflect best practices and payer changes. + Tracks key performance indicators and contributes to departmental reporting. **Collaboration & Communication** + Serves as a liaison between the Pre‑Arrival Unit, clinical departments, scheduling teams, and revenue cycle leadership. + Communicates payer updates, process changes, and performance expectations clearly and consistently. + Participates in cross‑functional meetings and contributes to organizational initiatives related to patient access and financial clearance. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Bachelor's degree is preferred. Experience: 4 years of relevant experience required, with at least one year in lead position. 2 years’ Supervisory experience preferred. Working knowledge of all systems used in medical provider billing CPT HCPCS ICD-10 and modifiers and thorough knowledge of third-party billing and reimbursement is required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull < 20lbs. The starting base rate for this role is $65,000.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about_ UVA’s commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) _._