Description At Amazon, we always strive to be the most customer-centric company on earth. To help maintain that commitment, we are looking for a Reliability and Maintenance Engineering (RME) Vendor Manager who will have the responsibility to drive the quality, performance and service of material handling systems to the next level. The role is part of a global program within RME and will require frequent travel to multiple geographies. As a portfolio manager on the RME Vendor Management team, you provide a consistent voice for RME in Amazon's effort to facilitate supplier-led continuous improvement projects that enable Amazon to better deliver for our customers. The team uses metrics and key performance indicators (KPIs) to assess the reliability, performance and service of material handling equipment (MHE) systems provided to Amazon by key suppliers (integrators). The data collected is used to identify and prioritize supplier-led focused efforts and action plans. Key job responsibilities A portfolio manager on the RVM team will be responsible to: - Collect and analyze operations and maintenance data that will proactively help reduce Amazon’s total cost of ownership for both existing and future fulfillment network sites for suppliers/integrators within scope. - Establish and continue to build strong working relationships with internal customers and partner teams (Operations Engineering Quality Integration (OEQI), Ops Engineering Technical Vendor Managers (TVMs), Global Supplier Management, GPO Category Management, etc.), as well as external suppliers/integrators to develop a win-win culture. - Assess vendor performance on a weekly basis by looking at metrics such as: Overall Equipment Effectiveness (OEE), High Impact Events (HIE), Lost Production Hours (LPH) and Warranty fulfillment. - Identify top system or component failures to understand what are the most common issues found for a specific supplier. - Meet with customer teams (RME Field and Central teams) weekly to collect inputs/feedback. - Collect lessons learned specific to suppliers in order to prevent re-occurrence and facilitate continuous improvement. - Facilitate post-launch “voice of the customer” site visits to collect Operations and RME feedback critical to supplier improvements. A day in the life • Evaluate and simplify current working procedures and improve organization team structure. • Lead technical program reviews and drive continuous improvement, cost savings, and standardization. • Deep dive on technical details and lead problem resolution, as needed. • Lead critical path schedule items and escalate to leadership on potential risks and delays. • Be a business partner with the Procurement and Engineering teams to drive execution of deliverables and completion of projects. • Assist developing procurement strategies for best value, competition, quality and performance. About the team An RME Vendor Manager will have high work capacity, bias for action, proven experience in Project and Program Management, and a passion to build capability, both externally and internally with robust work processes. The individual needs to be comfortable interfacing and driving various functional teams and individuals at all levels of the organization in order to be successful. Work with external vendors and internal teams to achieve the best quality, best performance and best service at the best price. Basic Qualifications - Bachelor's degree in engineering or equivalent, or experience from a technical internship - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals - Experience communicating to senior management and customers verbally and in writing - Travel up to 30% of the time Preferred Qualifications - PMP certificate - Experience defining program requirements and using data and metrics to determine improvements - Experience in managing multiple, competing priorities simultaneously - Experience working with data collection and project management tools (Asana, Smartsheet, etc.) and designing dashboards, business scorecards, monthly and quarterly business reports. 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