Scope of Position

 The mission and intent of the Pool Operations Supervisor of the Pool Café and Cabanas is to ensure that guests and residents are provided with the highest level of service in accordance with the standards set forth by Waldorf Astoria Las Vegas and Forbes Service Standards.  In addition, he/she will follow the guidelines for safety set forth by the HACCP, as well as the local beverage regulations of the state of Nevada. The Pool Operations Supervisor will assist the Pool Operations Manager in all pool day-to-day operations, training, and planning for the pool season.

 

Duties and Supporting Responsibilities

 

·         Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory

·         Enforce established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary

·         Provide excellent service at all time to all of our guests

·         Managing day-to-day operations

·         To supervise the maintenance and cleanliness the service area of the café and pool deck at all times

·         Knowledge of food and beverage to be able to service and upsell the product

·         To manage proper staffing level

·         To manage proper supplies level

·         Manage / oversee scheduling, recruitment and interviewing for new team members

·         Manage / oversee team member’s training and development

·         Manage monthly departmental meeting

·         Conduct daily communication meeting with staff prior to shift to communicate relevant daily information

·         Ensure Pool & Cabana standards are upheld

·         Uphold and enforce all hotel policies and procedures as stated in hotel team member handbook

·         Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department

·         Attend weekly and monthly meeting

·         Communicate all group information/changes to existing information to appropriate hotel team members in an accurate and timely manner

·         Provide guest assistance, direction, and information as requested when working in public areas

 

 

What are we looking for?
 

Mandatory

·         Have a minimum of 1-2 years’ experience of restaurant experience within a luxury hotel operation

·         Strong written and verbal communication skills within the English language

·         Willing to work a flexible schedule and holidays

·         Be a self-motivator and motivator of others

·         Be able to work together with other team members

·         Have a pleasant, friendly and helpful manner

·         Maintain a clean and healthy personal hygiene and grooming

·         Work in a safe, prudent and organized manner

·         Be able to relate to all levels of guests and management

·         Have the ability to handle multiple tasks at one time

·         Be able to consistently delight and satisfy our guest

Desirable

·         Multi-lingual

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.
 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!