Job Title:

Polish speaking Customer Service Representative

Job Description

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in the retail industry. Join our team of #GameChangers in Athens and bring out your communications skills

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Polish. We are bringing Customer Service Representatives on board for our clients.

What you’ll be doing at Concentrix

Manage inbound calls, emails, or live chats

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team targets and call handling quotas

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

What we’re looking for

Proven customer support experience or experience as a client service representative

Fluent in Polish

Good level of English

Strong focus on customer needs and understanding of how customers can behave

Strong communication, problem-solving and active listening skills

Strong written skills

Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

Indefinite contract

Competitive remuneration package (14 Salaries)

Opportunities for international Career through our International Mobility program

A challenging working environment

Employee events

Private health insurance + Dental Care

3 euros meal voucher in Up Hellas card per working day

Up to 10% monthly performance bonus

Free gym and other well-being activities

Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \"wow\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Minwos 10-16

Language Requirements:

English, Polish (Required)

Time Type:

Full time

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