Description The Supply Chain Strategy Team supports North America Customer Fulfillment and is responsible for managing the workflow of customer orders across multiple shipping processes. We focus on managing customer experience while minimizing fulfillment cost. The primary goal of the team is to execute efficient and effective workflow management through partnership with site leaders. Additionally, the Strategy supports innovation in fulfillment to drive the business forward and is a conduit to channel best practices across the network for real-time process improvement, supporting network wide initiatives at the speed the business requires. The team moves at a fast pace and embraces the Amazon culture of work hard, have fun, make history! Key job responsibilities - Work with labor planning stakeholders (PPT, Hamilton, ACES and AFT) to build the foundation and develop strategic plans for centralization and automation of labor planning processes in NACF - Provide operational insight to the Amazon Fulfillment Technology (AFT) and Business Intelligence teams and work with them to develop advanced tools and intuitive automated mechanisms - Own strategic utilization of the automation of staffing and current manual toolsets - Communicate with Fulfillment Center Leaders and Regional Directors to determine network-wide initiatives - Deliver scalable models and action plans for senior managers and directors - Use data and bias for action to work through ambiguity and deliver results - Coach, motivate, and engage team of hourly team members while responsible for their performance - Manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done About the team The Strategy team strives to solve the most pressing problems within Amazon’s supply chain, delivering programmatic solutions and sustainable processes. We are a centralized team, dedicated to the supporting the business via capacity planning, labor strategy, and organizational development. It is our mission to develop strong programs with continuous improvement, that deliver meaningful results to the business. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Bachelor's degree Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.