MINIMUM AGE REQUIREMENTS: 21 years of age

 

 

DUTIES/RESPONSIBILITIES:

 

 Establish and maintain positive customer relationships with VIP table players.Identifies, attracts, and maintains close ties with targeted guests through personal contact, by phone and in person.Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events.Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations.Positively promote property and company-wide promotions, events, and amenities to guests.Issue complimentaries or other offers to guests while using discretion based on play and property guidelines.Maintain confidentiality of both customer and company information.Strive to achieve and exceed bench-mark goals/objectives set by management.Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams.Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players.Assist special events during VIP events.Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property.Assist players with opening or increasing credit lines on property or within the brand.Provide information to property leadership related to guest feedback, suggestions, concerns, or issues.

 

 

ESSENTIAL JOB FUNCTIONS:

 

PHYSICAL - Must be able to:

 

Communicate on a constant basis with the public and staff via telephone system, text and email.

 

Must be able to operate a computer and other necessary office equipment.

 

Sit for long periods of time.

 

Stand for long periods of time.

 

Must be able to work in an environment containing secondhand smoke, dust, loud noises and bright lights.

 

Hear. Can be augmented with a hearing aid.

 

Climb stairs repeatedly.

 

MENTAL - Must be able to:

 

Communicate verbally, clearly, and articulately.

 

Work accurately with basic math.

 

Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.

 

Must be able to work under stressful conditions.

 

 

 

PREREQUISITES/PREFERRED QUALIFICATIONS:

 

Minimum three years’ experience casino/hotel, customer service, host or other marketing experience required.

 

High school diploma required (College degree or equivalent experience preferred).

 

Must be able to work varied shifts, weekends and holidays as needed. 

Must be available to travel.

Must be able to respond calmly and make rational decisions, when handling guest conflicts. 

Must be able to effectively manage time and perform multiple tasks simultaneously. 

Must have excellent customer service skills and networking abilities. 

Must always present a professional appearance. 

Must have excellent oral and written communication skills.

 

 

 

 

GAMING:

 

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.