_The Digital Initiatives Team is seeking a_ **_Platform Technical Analyst_** _to join our Segment Tech function at MBPS. In this role, you will play a key role in supporting and enhancing our Adobe Experience Manager (AEM) platform. The ideal candidate will have proven experience administering AEM within an AWS environment and a strong understanding of platform operations, user management, and system optimization. This role involves maintaining and scaling our existing AEM infrastructure, supporting asset and content delivery, managing dispatcher configurations, and ensuring platform performance and security. If you're passionate about digital platforms and thrive in a dynamic, collaborative environment, we invite you to join our team and help drive innovative digital solutions._ **Position Responsibilities:** + Participate in platform upgrades and patching activities. + Maintain and update platform support documentation as needed. + Adhere to established change management procedures. + Provide off-hours and extended shift support when required. + Participate in On-Call rotation to provide AEM platform support. + Take proactive ownership of incidents and issues until resolution. + Log and track identified system problems through to resolution. + Create and maintain documentation on processes, policies, application configurations, and user support materials. + Communicate effectively and collaborate with cross-functional teams. + Build strong working relationships with internal teams, technology vendors, and outsourcing service providers. + Interface with IS groups, strategic vendor partners, business units, and leadership stakeholders. + Drive application enhancements and automation initiatives. + Optimize and lead process improvement efforts. + Provide Tier 2 support for platforms and processes. + Lead or participate in improvement projects, implementations, and upgrades to information delivery and analysis tools. + Manage promotion and migration of codes and packages. + Participate in annual disaster recovery exercises. + Implement and manage URL redirections for AEM-hosted websites. + Onboard and configure new domains in AEM, including CDN and WAF setup. + Update SSL, SSO, SAML, and other certificates for the AEM platform. + Configure and monitor logs within AEM. + Initiate content synchronization across AEM environments. + Participate in Emergency Change Requests (ECRs) to resolve production issues. + Suggest platform improvements based on SLA understanding. + Manage and monitor DEVO logs at the platform level. + Provide user support services: + Create and track user requests via JIRA and ServiceNow. + Update existing tickets and maintain JIRA dashboards. + Produce weekly status updates. + Provide consulting services: + Analyze business enhancement requests. + Collaborate with vendors on work estimates. + Generate on-demand reports: + Access audit reports. + Groups audit reports. + **_Amenable to work on a hybrid set-up (3x a week onsite)_** + **_Amenable to work at UP Ayala Technohub (Quezon City)_** + **_Amenable to work in any shift schedule assigned (_** **_night shift_** **_; but flexible depending on business need)_** **Required Qualifications:** + Bachelor’s degree in computer science, Information Technology, Information Systems, or any related course. + 3+ years of Information Technology experience + Able to work in an Agile environment indicating progress and reporting in JIRA. + Good Knowledge of AEM architecture and Cloud Platform services. + Good technical expertise of Web Server like Apache HTTPD, IIM etc., + Good technical expertise in integrating log/app monitor tools like Nagios, New Relic, Splunk, DEVO and Dynatrace with AEM. + Experience with CMS/AEM Developer tools such as: Apache Felix, Apache Sling, Jackrabbit, CRXDE, etc. + Experience with LINUX/UNIX. + Good knowledge of AWS and CDN-WAF like Akamai. + Windows PowerShell knowledge is a plus. + Good understanding/knowledge on HTML/CSS. + Ability to interpret/configure HTML Headers. + Nice to have: AEM: Solar-Putty, Putty-Gen (Or any equivalent bash app), WinSCP (or any equivalent SFTP app), CRX Package Manager, CRX/DE, Touch UI, AEM System Console, browser’s developer tools. **Preferred Qualifications:** + Candidate must demonstrate strong problem-solving skills, client and action-oriented, creative and proactive thinker. + Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers. + Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines. + Good Knowledge on Cloud platforms and Java Design principles/ functional programming concepts. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido