Job Title: Remote Pharmacy Technician Job Description Join our team as a Pharmacy Technician in the Appeals department, where you will play a pivotal role in assisting Medicare and Medicaid patients, primarily focusing on Medicare. Your responsibilities will include working through denied Prior Authorizations and forwarding cases to Pharmacists for final determination. You will review provided information, seek additional details, and then send the case to Pharmacists for a decision on whether to uphold or overturn the denial. Responsibilities + Review information provided for denied Prior Authorizations. + Reach out to gather additional information from Medicare patients. + Forward cases to Pharmacists for final determination. + Handle outbound calls to Medicare/elderly members regarding medication denials. + Make 30-60 outbound calls per shift to assist patients. + Manage conversations with frustrated patients to provide assistance and solutions. Essential Skills + Pharmacy Technician license. + Experience in pharmacy, appeals, managed care, claims, and denials. + Proficiency in data entry. Additional Skills & Qualifications + Strong customer service skills over the phone. + Ability to handle calls efficiently and control conversations. + Capability to redirect conversations as needed. Work Environment Work in a dynamic environment where you will interact with Medicare patients over the phone. You will be making outbound calls rather than receiving inbound ones, focusing on assisting elderly patients with their medication concerns. The position requires attention to detail, patience, and excellent communication skills to manage conversations effectively. Job Type & Location This is a Contract to Hire position based out of Houston, TX. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 17, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.