Major Responsibilities:

Leads the shift or area by assigning, monitoring, and reviewing progress and accuracy of technician work. Acts as a resource to team members and provides day-to-day direction including addressing urgent customer and team member needs. Provides guidance on more complex issues and escalates concerns and resource needs to department leadership as appropriate.Identifies quality improvement opportunities and collaborates with site leaders to design and implement quality improvement initiatives. Leads teams to identify best practices support implementations.Works in a flexible manner to ensure that department resources are appropriately distributed and that a safe environment is maintained at all times. Assumes duties for other technicians as needs arise. Serves as a role model for safe, effective, and efficient care and as a liaison between technician team and department leadership.Generates appropriate reports to ensure that productivity, financial, legal, regulatory, and accreditation needs are being met on each shift. Follows up when gaps are identified and promptly escalates concerns.Participates in the development and implementation of training materials and programs. Trains other team members and helps ensure that orientation, training, education and competency are complete and documented.Ensures that department documentation is accurate and satisfies all legal, regulatory, and accrediting bodies. Addresses gaps in documentation and escalates concerns to department leaders promptly.Actively takes part in sharing information in department huddles and team member meetings. Collaborates with department leadership to ensure updates and changes are effectively communicated to all team members. Identifies opportunities to improve team member engagement and culture of safety in the departmentAssists with human resource responsibilities which may include interviewing, selection, development, conflict resolution, and engagement. Assists in interpreting policy and procedures and updates staff on changes. Holds team members accountable to policy and procedure.

Licensure, Registration, and/or Certification Required:

Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board, orPharmacy Technician Certified (CPhT) issued by the National Healthcare Association.

Education Required:

High School Graduate.

Experience Required:

Typically requires 5 years of experience in a hospital technician role.

Knowledge, Skills & Abilities Required:

Good mathematics skills.Attention to details.Good communication (written and verbal) and interpersonal skills.Exceptional customer service, problem resolution and process development skills.Basic computer skills.

Physical Requirements and Working Conditions:

Ability to stand for long periods of time.Ability to walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the work day.Ability to lift up to 35 lbs from floor to chest level; lift and carry up to 35 lbs at waist height a reasonable distance; push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.