SUMMARY:

We’re seeking an experienced Pharmacy Account Director to lead growth, retention, and profitability for Cigna’s Integrated Pharmacy Benefit Management (PBM) business across the East Region. In this role, you’ll own strategy and execution for existing Select and U3000 middle‑market clients while leading a high‑performing team of Pharmacy Account Executives and Clinical Account Managers.

The Account Director will partner closely with medical sales, underwriting, and cross‑functional teams to deliver competitive pharmacy solutions, deepen client relationships, and drive strong financial and client satisfaction outcomes. The Account Director will play a critical role in shaping integrated pharmacy strategy, influencing product direction, and delivering measurable value for clients—while leading a team that directly impacts growth and client outcomes across a key region.

RESPONSIBILITIES:

Own and execute regional pharmacy growth, retention, and margin strategies aligned to P&L goals

Lead, coach, and develop a team of client‑facing pharmacy subject matter experts

Drive client retention through competitive pricing strategies and consultative partnerships

Expand pharmacy carve‑in adoption for middle‑market clients using external PBMs

Partner with medical sales teams to identify upsell opportunities that improve affordability and health outcomes

Assess market dynamics and provide insights on product development and competitive strategy

Oversee service delivery, resolve escalations, and ensure a strong client experience

Build trusted advisor relationships with clients, brokers, and consultants

Communicate performance, risks, and opportunities to senior leadership

QUALIFIED CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

8+ years of client‑facing experience within a PBM environment

Proven leadership experience managing large, cross‑functional teams

Strong financial acumen with deep understanding of pharmacy pricing and utilization drivers

3–5 years of healthcare strategy or business development experience

Ability to influence senior stakeholders and navigate complex organizations

Excellent communication, presentation, and negotiation skills

Bachelor’s degree required; PharmD, RPh, MBA, or Master’s degree preferred

Locations: NC, SC, VA, MD, PA, OH, or Washington, D.C.
Travel: Up to 30%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 167,300 - 278,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.