Personal Assistant (PA) to Director of Operations

Reports To: Director of Operations
Department: Executive Office
To provide high-level administrative and operational support to the Director of Operations, ensuring effective coordination of daily activities, smooth communication across operational departments, and efficient follow-up of strategic and operational initiatives.

Key Responsibilities

Manage the Director of Operations’ daily calendar, meetings, and travel arrangementsCoordinate communication between the Director of Operations and operational departments (Front Office, Housekeeping, F&B, Engineering, etc.)Prepare meeting agendas, take minutes, and follow up on action itemsSupport the preparation and consolidation of operational reports (KPIs, budgets, productivity, guest satisfaction metrics, etc.)Handle internal and external correspondence professionally and confidentiallyMaintain strict confidentiality when dealing with sensitive and strategic informationAct as a key point of contact on behalf of the Director of OperationsSupport cross-functional projects and ensure timely follow-upAssist in preparing management presentations and reportsIdentify opportunities to improve administrative and operational processes

Required Qualifications & Experience
 

Bachelor’s degree in a related field

Minimum 2 years of experience in an administrative or coordination role (hospitality experience is a plus)

Excellent command of English and Turkish, both written and spoken

Advanced proficiency in MS Office (especially Excel and PowerPoint)

Strong organizational and time management skills

High level of professionalism, discretion, and confidentiality

Ability to manage multiple priorities in a fast-paced environment

Strong interpersonal and communication skills

Proactive, detail-oriented, and solution-focused mindset

Core Competencies
 

Planning & Organization

Analytical Thinking

Problem Solving

Stakeholder Management

Multitasking

Proactive Approach