At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** This hybrid position can be based in Hartford, CT or elsewhere in the United States. The role is a part of the NextGen Production Support Environment team, focusing on Non-Production Support: + Claims system: Health Rules Payer (HRP) + Enrollment systems: Market Prominence (MP) & Softheon The position requires collaboration with business, QA, release delivery, infrastructure, and vendor partners, driving system stability and maintaining code releases. Key Responsibilities + Monitor system upgrades. + Analyze defect reports across the Non-Production Environments. + Provide on-call support 24x7 as needed on a rotating basis. + Participate in infrastructure, maintenance, and application release check-outs. + Maintain system support documentation. + Follow established methodologies, standards, and guidelines. + Contribute to event, incident, problem, and change management. + Collaborate with applications teams to monitor systems and processes, ensuring availability and customer satisfaction. + Foster a positive environment and build successful relationships with cross-functional teams and business partners. **Required Qualifications** + 3+ years experience supporting multi-tier applications. + 3+ years experience with or exposure to batch processing, monitoring technologies, and trend analysis + Knowledge or experience with AppDynamics (i.e., transaction analysis, dashboarding, and alerting). + Knowledge or experience with Splunk (i.e., data analytics, dashboarding, reporting, and alerting). + Knowledge or experience with relational databases and DML for SQL queries and Linux shell commands. + Knowledge or experience with event and incident management across multiple teams. + Knowledge or experience working in or leading dynamic, cross-disciplinary teams through issue resolution. **Preferred Qualifications** + Experience with Java/J2EE, Oracle Weblogic, Apache Karaf, and IIS. **Education** Bachelor’s degree in Computer Science, Information Systems, or a closely related technical field or equivalent experience. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $92,700.00 - $222,480.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 10/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.