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Job Summary
Summary<br>The Practice Nurse in the Mass General Cancer Center at Newton Wellesley Hospital provides improved clinical care, focusing on many of the increasingly complex issues of patients at home, and the timely triage of clinical issues to Advanced Practice Clinicians and Medical Oncologists working in the outpatient setting.The primary focus of the nurse is to be the support of the Oncology/Hematology patients in the Cancer Center including the nursing evaluation as well as education and counseling of patients and families. The Practice Nurse is available to assist patients, care givers, or family members and practices in accordance with ANA and ONS standards of care. Using this practice, the nurse triages patient concerns via telephone and receive phone calls related to urgent care, inpatient admissions, prescription refills questions, test result questions, and creates the proper disposition of each.
This position reports to the Nurse Director of the Cancer Center and operates within established organizational and departmental policies and procedures.
This position is part of the Massachusetts Nurses Association Bargaining Unit at Newton Wellesley Hospital
Must be able to effectively interact appropriately to an individual's intellectual level and physical ability.
0 Infants 0 Pediatric 1 Adolescent 1 Adult 1 Geriatric
Does this position require Patient Care?
Yes
Essential Functions
-Perform daily telephone triage and follow up calls with proper documentation.
-Promote direct and timely access by problem solving and assisting in the triage of medical urgencies/emergencies to APCs or Physicians.
-Coordinate (with assistance from APC’s or Physicians), Hospice, home infusion, lab services, etc.
-Assist in monitoring patients on oral chemotherapy and aide in ensuring patient compliance with treatment.
-Assist with ensuring compliance with oral chemotherapy regulations.
-Provide ongoing patient management via telephone (prescriptions, teaching, symptom management).
-Document relevant patient information and current plan in patient record.
-Document and reconcile patient’s medications in the medication list as needed.
-Identify and help to resolve service delivery problems under the guidance of the Nurse Manager.
-Ensure exemplary customer service by providing consistent communication.
-Demonstrate excellent communication skills when working with peers and patients.
-Prioritize promptly to respond to competing demands with a complex patient population.
-Assist in maintaining an environment for safe and comfortable patient care.
-Maintain steady communication with other members of healthcare team.
-Demonstrate sensitivity and patience in responding appropriately to the verbal and nonverbal communication of patients/families/and coworkers.
-Show flexibility and compassion when dealing with a variety of patients/families in stressful situations.
-Act independently and utilize good judgment in the resolution of clinical and non-clinical problems.
-Visualize and anticipate new problems and offer creative solution and problem-solving processes.
-Demonstrate reliability and punctuality in daily work schedule with coordination of coverage when away from unit.
-Maintain CEUs and attend pertinent educational offerings to maintain a high level of clinical expertise.
-Maintain patient confidentially.
-Act as a role model by using positive and professional interpersonal skills.
-Maintain current knowledge to assure a safe working environment and demonstrate practical application of all policies and procedures relative to safety and infection control.
-Utilize universal precautions in any potential contact with patient body fluids or used patient supplies that may be contaminated with patient body fluids.
-Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
-Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
-Meet annual competency and retraining requirements.
-Attend meetings as required.
-Perform other functions/duties as requested.
Qualifications
Education
Other Certificate/Diploma Nursing required or Bachelor's Degree Nursing preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
MA Registered Nurse License
Experience
Departmental and/or triage experience preferred, surgical patient experience preferred, and Experience in ambulatory oncology 1-2 years required
Knowledge, Skills and Abilities
- Demonstrated leadership skills, excellent interpersonal skills, and the ability to practice independently and as a team member required.
- Knowledge of basic computer skills required.
- Ability to maintain patient confidentiality required.
- Ability to communicate effectively with patients, peers, physicians, and family members required.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$41.38 - $100.00/Hourly
Grade
RN2600
EEO Statement:
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.