People Sr Associate Job ID 232111 Posted 08-Aug-2025 Service line Corporate Segment Role type Full-time Areas of Interest Administrative, Customer Service, People/Human Resources Location(s) Dallas - Texas - United States of America, Richardson - Texas - United States of America **About the Role:** We are seeking an experienced and detail-oriented Senior People Support Specialist to join our People Service Center. As a Tier 1 support agent, you will be the first point of contact for employees, managers, and leaders seeking assistance with People-related inquiries. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering high-quality service. Additionally, the Senior People Support Specialist will mentor and guide junior team members, ensuring consistent and efficient service delivery. **What You’ll Do:** + Respond to People-related inquiries via phone, email, or case management tools with empathy and professionalism. + Provide accurate and timely information on People policies, procedures, and programs. + Assist in resolving employee concerns, escalating complex issues to Tier 2 or subject matter experts as needed. + Maintain detailed and accurate case notes in the case management system. + Update and manage employee records in the HR Information System (HRIS). + Support key People processes such as onboarding, benefits administration, and employee data changes. + Collaborate with cross-functional People teams to ensure consistent and efficient service delivery. + Contribute to process improvement initiatives to enhance the employee experience. + Mentor and guide junior customer service agents, providing training and support as needed. + Lead special projects and initiatives to improve service delivery and customer satisfaction. + Demonstrate and promote CBRE RISE values in all interactions. **What You’ll Need:** + Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred. + Experience: Previous customer service experience, ideally in an HR or shared services environment. + Strong verbal and written communication skills. + High level of empathy, active listening, and problem-solving ability. + Ability to manage confidential information with discretion. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). + Familiarity with HRIS platforms (e.g., Workday, SAP) and case management tools (e.g., ServiceNow) is a plus. + Strong attention to detail and organizational skills. + Ability to work effectively in a collaborative, fast-paced environment. This job description is intended to describe the general nature and level of work being performed by individuals in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification, and may be subject to change at any time with or without notice based on business needs. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)