People Sr Associate Job ID 228546 Posted 22-Jul-2025 Service line Corporate Segment Role type Full-time Areas of Interest Administrative, Customer Service, People/Human Resources Location(s) Dallas - Texas - United States of America, Richardson - Texas - United States of America **About The Role:** As a CBRE People Sr. Associate, you will provide advanced support and customer service to those contacting the People Service Center. This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies. **What You'll Do:** + Serve as second-level support for cases that come through about payroll and timekeeping, onboarding, talent acquisition, data management, learning & development, and leave of absence. + Manage escalation and cases that are more complex, visible, and confidential that span across People Operations Services. Ensure high-quality remediation or resolution. + Subject Matter Expert to the People service practices around implementation and processes. + Research, evaluate, and resolve issues using multiple tools. + Establish relationships within the company with Sr. management to work cross-functionally with other teams. Review information for inquiries that need more research to avoid ticket escalation. + Provide input for ideas and implement to improve workflow processes. + Implement People policies, procedures, or regulatory changes to ensure that the team is providing the most up-to-date and accurate information. + Mentor and train new hires on job duties and policies. Assist less experienced team members. + Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. + May establish new techniques to ensure the team is able to meet its objectives. + Directly impact the team objectives as well as the objectives of related teams. + Ensure personal and team outcomes have a positive impact on customer objectives. + Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of standard practices and procedures. Work to build consensus. **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. + In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. + Strong ability to explain sophisticated concepts or sensitive information. + Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Excellent organizational skills with a master- level inquisitive approach. + Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)