Job Title: People Solutions Representative with Italian Job Description This is a position that suits naturally positive people who enjoy making others’ lives easier, and it will also appeal to those who enjoy problem solving. **The People Solutions Centre Representative is the first People Solution point of contact for all employees. They provide advice, guidance and direction on any and all people related queries.** **A PSC Reps will provide a fanatical staff experience that is positive, pro-active and professional, they are passionate and committed to consistent process improvement. PSC Reps are valued for their willingness and ability to solve employee problems.** **PSC Reps use a best in class data-driven, fact-based approach that supports the employee by providing relevant, timely, and comprehensive answers to queries.** **PSC Reps will support and guide employees and people managers to increase their confidence and ability to address their employee related issues themselves.** Responsibilities + Professionally manage multiple communication channels to engage with and resolve staff queries and concerns. + Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support + Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution. + Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system. + Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviours are not reflective of Concentrix culture and values + Facilitate the creation of a case if the employee has not already done so, where appropriate + Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions. Skills & Qualifications + Customer service experience in a similar environment + **Languages : Italian and English** ( Must be fluent / advanced understanding ) + Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload + Computer literate (Microsoft Office Suite and ability to learn other technology systems) + Excellent customer service skills + Excellent Oral and written communication + Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions. + Ability to manage multiple tasks + Consistent past performance on meeting SLAs and targets + Minimum high school/GED or regional/country equivalence Behavioural Competencies + Entrepreneurial in Action + Be Agile, Be Adaptive + Be Great Together + Build Character, Grow People + Connect and Care + Dare to Imagine + Solution Mindset Location: ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania Language Requirements: English (Required), Italian (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**