**Job title** : _People Services External Workforce Trainee_ + _Location: Budapest – Sanofi Budapest HUB, Váci Greens_ + _Hiring Manager: Dóra Bezerics_ _About the job_ Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? **Main responsibilities:** + Assist employees with External Workforce queries using our knowledge base and established procedures + Conduct investigations on user cases and communicate findings clearly and concisely + Manage cases through our digital tools, tracking progress toward resolution + Deliver exceptional written customer service to end-users and stakeholders + Help create and maintain knowledge articles to improve our service offerings + Contribute to service improvement by collecting and analyzing user satisfaction data **Your Day-to-Day Impact** + Coordinate External Workforce activities across multiple systems (Workday, Flext, CREW) and collaborate with stakeholders mainly in France, + Support the onboarding and offboarding processes for External Workforce, meeting our key performance indicators + Ensure accurate data management across systems and proactively identify potential issues + Track and document case lifecycles to maintain service quality + Execute all activities in compliance with company policies and operational standards + Contribute to knowledge sharing and continuous improvement initiatives + Provide Level 2 support and develop expertise in External Workforce processes + Focus on delivering an outstanding employee experience _About you_ **Experience** : + Ongoing university studies (active student status, preferably in the first year) + Min. 25/30 -hour availability/week **Soft and technical skills** : + Enthusiasm for learning and professional growth + Strong attention to detail and problem-solving abilities + Knowledge of Microsoft Office + Good communication skills (both verbal and written) + Team player, able to collaborate transversally with the team and stakeholders **Languages** : Fluent English and French communication skills (essential) _Why choose us?_ + Bring the miracles of science to life alongside a supportive, future-focused team. + An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team + Flexible home office policy + You'll face challenging tasks with professional responsibilities + Trainee training program opportunity + Internship and thesis support + Paid leave for trainees + Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures & Sport Clubs) **Pursue** _Progress_ . **Discover** _Extraordinary_ . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! _Discover our_ Code of Conduct (https://protect-de.mimecast.com/s/0iy3CXQyOpFqkyZ03S6XcFz?domain=protect-eu.mimecast.com/) _, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying._ \#Sanofi #WeNeverSettle #PursueProgress \#DiscoverExtraordinary \#SanofiCareers #joinSanofi #jobopportunities #careeropportunities #sscjob #Sanofi_Budapest_Hub #Budapest #LI-EUR #LI-Hybrid #hr #People_Services **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)