People Platform Support Analyst Job ID 232824 Posted 18-Aug-2025 Service line Corporate Segment Role type Full-time Areas of Interest Data & Analytics, People/Human Resources Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **Location:** + CBRE KL BSO, Bangsar South **About the role:** We are looking for a motivated and enthusiastic individual to join our team as a People Platform Support SME. In this entry-level role, you will assist in providing technical support for HR systems and tools, help troubleshoot issues and offer daily transactional support for APAC HR systems/processes. You will contribute to ensuring data integrity, generating reports, managing user tickets, and supporting HR projects such as system testing and training activities. **What You'll Do:** + People System and Tools Support: + Assist in providing support for various HR systems, including Peoplesoft myHR System, EDM System. + Help troubleshoot technical issues and provide daily transactional support for APAC HR systems/processes. + Refer particularly complex issues to the appropriate source and escalate urgent matters as needed. + Maintain documentation of system processes and assist in creating user guides and training materials. + Manage and provision access to HR systems and tools, ensuring governance through periodic audits of user access. + Conduct training on HR Systems and Tools for HR users, managers, and employees. + Data Governance: + Perform auditing activities and ensure data integrity within HR systems. + Perform bulk data updates, exports, imports, clean-ups, and research/report on any data discrepancies. + Provide guidance on maintaining data integrity within HR systems. + Reporting & Dashboard: + Help maintain and deliver standard reports and assist with ad-hoc reporting requests. + Collaborate with team members to gather requirements for new reports and dashboards. + Assist in developing simple reports and dashboards to support business needs. + Conduct training and educate users on navigating the reporting function. + Ticket Management: + Assist in managing user tickets and ensuring timely resolution of issues. + Communicate effectively with users regarding ticket status and provide updates. + Document ticket resolutions and maintain accurate records for reporting purposes. + Project Support: + Support HR projects such as system testing, training, and system upgrades as directed by senior team members. + Assist in creating user acceptance test scripts and documenting feedback. **What You'll Need:** + Bachelor’s degree in Human Resources, Information Technology, or a related field, or relevant experience in system, data & reporting. + Basic knowledge of HR systems and tools is a plus; familiarity with HRIS or case management systems (e.g., ServiceNow) is desirable. + Proficiency in Microsoft Office products (Word, Excel, Outlook). + Strong analytical and problem-solving skills with a willingness to learn. + Ability to work collaboratively in a team environment. + Attention to detail and ability to manage multiple priorities. + Good communication and interpersonal skills. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)