People Partner Coordinator Job Number: 361357 Category: Administrative Description: Job Title: People Partner Coordinator Pay rate: $20.45 - $27.05/hr. Location: Normal, IL Zip Code: 61761 Duration: 6 Months Start Date: Right Away Keywords: #PeoplePartnerCoordinatorJobs; #jobs; JOB DESCRIPTION What you"ll do ⦁ Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups. ⦁ Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full. ⦁ Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate. ⦁ Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow. ⦁ Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support. ⦁ Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience. ⦁ Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance. ⦁ Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer. What you"ll bring ⦁ 2+ years in HR shared services, People Operations, or high-volume employee/customer support. ⦁ Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools). ⦁ Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience. ⦁ Sound judgment and discretion with sensitive information; strong attention to detail and follow-through. ⦁ Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong. ⦁ Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Location: Normal , IL Minimum Experience (yrs): 2+ Required Education: Not Specified Benefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=361357) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position. *Logged in members may also add jobs to their job cart