About Wonder

Everything’s on the menu at Wonder. Except compromise.  

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.   

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.  

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. 

Our HR Shared Services team,  is looking for a detail oriented Jr Associate, People Support. In this hourly role, you will the engine room of our daily HR Operations, ensuring that our compliance requirements are met and our employees get fast answers to their questions. As the vital first point of contact for all Wonder employees – from our frontline restaurant workers and innovative chefs to our corporate teams.  It's the living embodiment of our commitment to employee success and satisfaction, combining the excitement of our high-growth company with the opportunity to directly impact our employees' experience and shape our culture. 

The Impact You Will Make:

Customer Experience Excellence

Serve as the dedicated first point of contact for all employee inquiries, delivering personalized, empathetic support that exceeds expectations 

Drive positive, memorable experiences through every interaction, from urgent HR needs to routine questions 

Provide multi-channel support with consistent service quality regardless of employee location or role 

Build lasting trust through reliability, empathy, consistency, and professional support 

Drive employee satisfaction through first-call resolution and proactive problem-solving 

Provide consistent, accurate information across all levels of the organization 

Ensures standardization of processes and policies across our expanding operation 

Operational & System Excellence 

Guide employees and managers through critical HR processes and self-service functions 

Process accurate and timely HR transactions including:  

Onboarding and new hire processing 

Job changes and transfers 

Compensation updates 

Benefits enrollment and support 

Employee data maintenance 

Partner with People Business Partners and Centers of Excellence on complex cases 

Maintain confidentiality and compliance in all interactions 

Document and track all inquiries using our case management system 

Escalate complex issues to People Business Partners 

Maintain up-to-date knowledge of company policies, procedures, and HR best practices 

Culture & Employee Enablement  

Guides employees through critical HR processes 

Empowers self-service through Workday expertise 

Reduces friction in employee transactions 

Embody Wonder's values in every interaction 

Shape positive perceptions of Wonder's commitment to its people 

Create outstanding first impressions for new hires 

Drive employee engagement through excellent service 

Build long-term employee loyalty through consistent support 

What You Bring to the Table: 

1-3 years of experience in a customer-facing role. Bachelor's degree a plus but not required 

1-2 years of customer service experience in any industry (restaurants & retail preferred) 

Basic computer skills including familiarity with: 

Email and calendar management 

Microsoft Office (Word, Excel basics) or Google Suite 

Ability to learn new technology systems 

Strong communication skills (written and verbal) 

Detail-oriented with good organizational habits 

Ability to maintain confidentiality 

Friendly, positive attitude with a genuine desire to help others 

Got these? Even Better 

Experience in restaurant or retail industry a plus 

Problem-solving skills and ability to work independently 

Strong organizational and time management abilities 

Adaptability to changing priorities and deadlines 

Experience with case management systems 

Knowledge of HR compliance requirements and best practices 

Salary NY : $24.75 -$29.10 per hour

#LI-Hybrid

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let your recruiter know how we can make your interview process work best for you. 

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.