Location: Kuala Lumpur, Malaysia Role: People Operations Executive Department: HR Mode: Full-time role About Respond.io (http://Respond.io) Founded in Hong Kong in early 2017, respond.io (http://respond.io) is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io (http://respond.io) enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Our Culture At respond.io (http://respond.io/), we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for: + Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! + The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. + 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. + Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward! + Own It and Support Each Other: We step up, help out, and drive outcomes—together. + Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team! Role Description This role plays a key part in delivering a positive employee experience across the full employee lifecycle. You'll be a part of people operations, including onboarding and offboarding, employee engagement initiatives, and day-to-day HR processes, while also supporting recruitment activities such as screening, interview coordination, and hiring documentation when required. Responsibilities + Own and run employee engagement initiatives while acting as the first point of contact to ensure a positive day-to-day employee experience. + Manage end-to-end onboarding and offboarding processes, including orientations and onboarding programs, to ensure employees feel welcomed, well-informed, and supported from day one through exit. + Handle core HR operations including HRIS accuracy, employee records, contracts, letters, and compliance with employment laws and regulations. + Manage HRDC matters including training grant applications, claims, reporting, and compliance to ensure accurate and timely submissions. + Support recruitment activities when required, including screening, interview coordination, candidate communication, and hiring documentation. Qualifications + 2+ years of experience in handling similar task or in general people operations + Proven ability to excel well as an individual contributor in similar role scope + A hands-on HR professional who combines strong execution with sharp thinking, continuous improvement, and a growth-oriented mindset. + Strong project management skills, with the ability to plan, prioritise, and deliver HR initiatives on time while coordinating across stakeholders. + Demonstrates the ability to quickly adjust to changes and challenges in a dynamic environment, maintaining composure and a strategic focus under pressure. + Makes informed, ethical decisions that balance the needs of various stakeholders, while managing sensitive information with the utmost confidentiality and professionalism. + Possesses excellent verbal and written communication skills, capable of engaging diverse audiences and facilitating open dialogue, while building and maintaining positive relationships across all levels of the organization. + Meticulous in managing details with exceptional ability to prioritize and organize multiple tasks and projects simultaneously, ensuring precision and effectiveness in execution. + Demonstrates a high level of understanding and sensitivity to individual employee needs, fostering an inclusive and supportive workplace environment. + Experience in employee engagement initiatives (e.g. surveys, activities, or culture programs) will be an added advantages. Here's what's in it for you + A high-impact role leading AI search innovation in a scaling global SaaS company. + Close collaboration with senior Marketing leadership and direct exposure to strategic decision-making. + Significant opportunity for growth, ownership, and influence as AI-driven discovery continues to expand. + A fast-paced, intellectually stimulating environment that values and rewards proactive thinking and experimentation. + Competitive compensation package. + Medical allowance to support your health and wellbeing. + Flexible working environment and working hours that support sustainable performance.