**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** **Job Brief** This role is responsible for supporting both Human Resources (HR) and Client Experience teams in the administration of employee and client feedback systems. The role also requires driving data integrity of various data sources and delivering key insights through reporting and data visualization. **Duties & Responsibilities** + Support HR and Client Experience teams with the administration of AECOM’s experience management tool, Qualtrics. This includes user access, survey, and message programming, generating project-relevant participant lists, helpdesk monitoring, and various User Acceptance Testing (UAT) activities. + Assess data requests needs and perform data gathering and analysis procedures to accurately generate requested/routine reports and data trends. + Perform timely generation and distribution of periodic and ad hoc client feedback reports. + Support the integration of internal systems with Qualtrics. Monitor success/failure reports, reconcile mismatches, perform data quality checks. + Contribute expertise with reports management and data design and perform data visualization and robust analysis through various dashboards and reports. + Conduct dashboard and reports audits to ensure data integrity across feedback systems and reporting dashboards. + Perform maintenance, troubleshooting and UAT activities for various client feedback management systems + Identify eligible projects for client survey, conduct project sample cleansing, and prepare for Project Manager review and verification. + Manage moderately complex tasks, projects, and priorities and share relevant updates and issues to Team Lead and Manager + Manage tickets, and monitor employee survey mailbox; troubleshoot, resolve, and respond to requests and queries. + Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes. + Maintain the SOP/DTP of current processes and incorporate documentation updates as required. + Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. + Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity. **Qualifications** **Minimum Requirements** + Open for hybrid set-up, 2-3x per week RTO + Standard shift schedule: 4PM to 1AM, Manila Time (flexible) + Bachelor’s degree and/or at least 2 years of relevant work experience. + Experience creating, managing, and maintaining reporting and dashboards. + Intermediate proficiency in Excel + Experience working with various business systems such as Qualtrics, Tableau, and PowerBI is preferred + Has an aptitude for systems and technology _Attributes_ + Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) + Ability to maintain good customer relationship with the ability to suggest ways to improve customer support customer experience (Customer Service) + Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail) + Ability to identify and resolve simple to moderate with the ability to provide resolution alternatives by following defined policies and procedures. (Problem Solving) **Additional Information** **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10144417 **Business Line:** Geography OH **Business Group:** DCS **Strategic Business Unit:** GBS **Career Area:** Human Resources **Work Location Model:** Hybrid