Position Purpose:

The Support Systems team is responsible for payroll solutions and the maintenance and security of all HR systems and applications. The role of the Manager HR Systems Support is to lead the work of a team to support daily operations; ensure compliance with federal, state, and Company policies; and enhance and implement new projects and processes. This role requires knowledge of HR systems (e.g., Workday), partnership with stakeholders, project management, and process improvement.

Key Responsibilities:

10% Compliance - Stays knowledgeable of and ensures adherence to all relevant policies, laws, regulations, and operating guidelines, including payroll and employment laws and regulations15% Design & Development - Proactively design and develop processes, tools, and reports to support innovation and improve efficiency in Support Systems30% Problem Resolution - Proactively monitors HR systems to quickly identify errors or issues; Proposes solutions that offer efficiency, excellent customer service, innovation, and sustainability; Reports issues or incidents as they arise to ensure appropriate notification to relevant stakeholders; Conducts root cause analysis and identify workarounds/temporary solutions; Ensures complete resolution including communications and change management activities, when needed30% Project Management - Apply project management methodologies to involve stakeholders and offer timely communication of project status; Support HR initiatives through project planning and timely delivery, including prioritization of work, with a focus on providing a positive associate experience, gaining operational efficiency, and ensuring long-term sustainability; Provide end to end support that includes communications, change management, and plans for ongoing sustainability15% Supports Team Development - Coaches, mentors and evaluates team member performance; Manages the responsibilities of the team; Develops successful team culture; Supports hiring and onboarding new team members, as needed

Direct Manager/Direct Reports:

This position typically reports to Sr. Manager HR OperationsThis position has 3-5 Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Demonstrated ability to collaborate and work effectively with cross-functional teamsDemonstrated project management skillsAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skillsKnowledge and experience in WorkdayAbility to weigh risks and benefits of recommendations and ability to create business justification for all recommendations presentedSkilled in financial analysis, accounting and G/L account reconciliation in U.S. and CanadaStrong business and process knowledge and a commitment to continuous improvementProven track record of building solid partnerships/relationships and influencing key stakeholdersStrong ability to manage, lead and develop a team of people building a results-driven team2+ years of previous leadership experience

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

5

Competencies:

Decision QualityCollaboratesDrives EngagementEnsures AccountabilityPlans and AlignsCommunicates EffectivelyCustomer FocusDevelops TalentDrives ResultsManages Conflict