Become the primary point of contact for clients throughout the integration of their new company. Take full responsibility for the onboarding process, including solution configuration, client training, and thorough follow‑up until the transition to Customer Service.
You will play a key role in supporting our clients and making a positive impact in their daily operations. You will bring a human touch to the relationship between clients and the company, becoming their trusted advisor.
- Onboard new clients to the payroll service and any selected complementary modules
- Analyze and confirm client needs, while ensuring all necessary follow‑ups to maintain their satisfaction
- Perform testing to ensure quality and comply with current ISO processes
- Train clients on software usage and inform them about applicable legislation
- Support clients through the processing of their first payrolls
- Carry out various administrative tasks: billing, portal access management, documentation, follow‑ups, etc.
- Stay up to date on changes and enhancements related to our solutions
As a payroll solutions expert, you will support our clients by phone and online.
- College diploma (DEC) in administration, accounting, or a related field, or any equivalent combination of education and relevant experience
- Minimum of four (4) years of experience in payroll
- Strong customer service orientation, along with analytical, synthesis, and planning skills
- Proficiency with Microsoft Office tools
- Training in “Understanding Online Payroll Principles” from Collège Ahuntsic or accreditation from the National Payroll Institute (an asset)
- Basic accounting knowledge for general ledger integration (an asset)
- Excellent command of French, both written and spoken
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50 000–$85 000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.