Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Associate within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. You will have to manage a team of 10-15 staff members providing service and clearing services in a 24 X 5, environment, supporting Global Core Cash Operations encompassing multiple markets across APAC. You will have a direct reporting line into the Vice President — ACCO and will be directly responsible for the day to day. Operations, including transaction processing, client service and database controls. The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB’s, while partnering globally with the regions where the business operations are located. You  will be responsible for maintaining staff and budget requirements.

 

Job Responsibilities:

 

Process electronic, manual transactions, and reconciliations.Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures.Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors.Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations.Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors.Identify training and development needs for team members to enhance their skills and capabilities.Perform product verification tests (PVTs) on the system as and when required.Run complex projects. Ensure all projects are delivered with high quality, on scope, on time, and on budget.Provide governance and controls to all project financials, including developing business cases.Maintain awareness of significant changes impacting the business, both internally and externally, and ensure appropriate actions to accommodate or address within ongoing efforts.

 

Required Qualifications, Skills and Capabilities:

Masters Degree with 5 years of post qualification experience or Graduate with Minimum8 years of work experience in a financial institution. Should have the experience of managing a team of over >15employees.Working knowledge of various aspects of International Payment Processing Operations.Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.Strong Interpersonal skills to be able to communicate internally & externally and at all levels.Excellent written & oral communication skills in English. Proven leadership and people management skills.Proven ability to build strong business relationships within the site and across the business.A proactive approach to problem solving, taking ownership of issues and having the determination to follow through and Escalate issues as appropriate.Ability to use creative problem solving techniques to solve business issues.Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met