JPMorgan’s Finance & Business Management Control Management Team is seeking a Vice President level candidate for the Payments Controls team supporting Merchant Services. The role involves development and monitoring of end-to-end controls for Biometrics and Omnichannel Solutions, enhancing the Controls Management roadmap, and standardizing business processes to ensure alignment with JPM standards. This position requires expertise in Operational Risk Assessment, Control Implementation and Execution, and Product Management as the business we support. 

As a Control Manager Vice President within the Commercial & Investment Bank, you will lead the development of an enhanced Control Framework that promotes a continuous and integrated approach to Risk Assessment. Your role will also involve ensuring that the team aids in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. 

Job responsibilities

Lead the development and implementation of comprehensive control strategies to identify and mitigate compliance and operational risks. Utilize advanced data and tech literacy skills to interpret business needs, identify trends, and generate innovative solutions to enhance the control environment. Oversee the implementation of anti-fraud and cybersecurity measures, ensuring the protection of our operations and safeguarding against potential risks. Manage risk with a diverse team, fostering a culture of continuous improvement and operational excellence, and ensuring alignment with operational policies and precedents. Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

Required qualifications, capabilities, and skills

Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to seven or more years of experience. Capability to implement anti-fraud strategies and cybersecurity measures to safeguard business operations, ensuring robust control environments. Advanced proficiency in data analysis and tech literacy, leveraging these skills to enhance control environments and interpret business needs and trends. Expertise in leading diverse teams, fostering a culture of continuous improvement, and aligning team performance with operational policies and precedents. Strong skills in internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes. Strong project management skills and a commitment to operational excellence.

Preferred qualifications, capabilities, and skills

Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency. Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape. Excellent influence skills for engaging stakeholders and driving organizational change. Effective mentoring skills to develop team members and foster a culture of continuous improvement. Competence in quantitative reporting for data analysis and supporting informed decision-making.