As a Relationship Manager, you will focus on ensuring our clients are setup for success by providing a best-in-class experience. You will manage a portfolio of clients, focusing on their first-year experience with our commercial card program. In this virtual role, you will focus on ensuring our clients are setup for success by providing a best-in-class experience. You will use data-driven insights to understand each client’s business, offer educational resources, deliver strategies for program management, working capital and operational efficiencies. Building strong relationships with clients and internal partners—including banking and treasury teams—is essential to ensure coordinated and consistent support. You will maintain high standards of client experience through regular meaningful contact, informative virtual meetings, sharing industry insights, partnering with service and product teams to resolve escalations, and lead structured spend optimization efforts. The ideal candidate is a proactive advisor who thrives in a digital-first environment and collaborates effectively across teams.

Job Responsibility 

Own the Commercial Card account relationship with a primary focus client experience, growth initiatives, and retentionIdentify, plan, and implement payables strategies for growth and expansion, identify product cross sell opportunities and account retentionAct as a consultant for clients by learning their businesses and providing advanced monetization, working capital and efficiency strategiesEffectively communicating with C-Level executives and Senior level internal stakeholdersPartner with service and operations teams to resolve issuesNavigate multiple client-facing banking platforms and internal proprietary systems with easeDemonstrate resiliency and adaptability in a fast-paced, innovative, and complex client environmentThink critically and exercise sound independent judgmentDemonstrate enthusiasm, resilience under stress, and a will-to-solution attitude, along with being results-orientedApproach problems logically and with good judgment to ensure the appropriate outcome for clients and the firm, making appropriate decisions quickly and competentlyWork effectively both independently and in a team environment

Required qualifications, capabilities and skills 

5+ years of experience in Client Relationship Management, Payments, Treasury, or Commercial Card industryExcellent virtual communication and presentation skills (Zoom, Teams)Ability to work independently with little professional guidanceStrong financial acumen and analytical skillsDemonstrated ability to deliver an exceptional client experience with measurable resultsProven ability to proactively build relationships and trust with clientsExperience in successfully managing multiple complex and highly visible large client relationships concurrently, which includes directly interacting with C-level clients and executive-level internal stakeholdersDemonstrated resiliency and adaptability in a fast-paced and often complex client environmentStrong problem-solving and decision-making skills, with the ability to approach problems logically and with good judgmentStrong client focus with the ability to learn a client’s business to identify optimal payment and efficiency practicesStrong understanding of commercial card payment products, client accounting systems, ERPs, and the ability to articulate bank integrations through sFTPs and APIs

Preferred qualifications, capabilities, and skills 

Bachelor’s degreeIn-depth product knowledge in the Commercial Card industryIn-depth product knowledge of specific JPMC payables productsExperience with Microsoft Suite, Salesforce, and Zoom. Ability to learn and use JPM proprietary platforms and solutions quickly and effectively