Join Our Global Payments Corporate Sales team where you will lead industry-aligned professionals and drive strategic client partnerships, ensuring business retention and growth in a dynamic, global environment.
As a Payments Client Manager (PCM) and industry leader in Global Payments Corporate Sales, you will take on a dual role supporting clients directly and managing a team of industry-aligned professionals. You will manage a portfolio of well-established client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships to retain, optimize, and deepen those relationships. In addition to your portfolio responsibilities, you will lead and be accountable for a team of client managers and sales associates. Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long-term growth.
About the Sales Success Function: Our core focus is to drive business growth by ensuring successful sales efforts throughout the sales cycle, underpinned by disciplined process management and a robust risk framework. We achieve ongoing sales success through effective client management and seamless sales execution, delivering on client mandates and contractual obligations to retain and expand existing relationships while achieving desired business outcomes. Looking ahead, we empower the sales organization with the right processes, tools, communication, and training to consistently achieve and exceed their targets within a sound risk and controls environment.
Job Responsibilities:
Achieve firm-wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships and ensuring high levels of client satisfaction.Execute sales and support strategies in collaboration with other lines of business, such as Global Payment Sales Managers, Product Sales Specialists, and Corporate Banking partners, to meet client-specific needs.Act as the principal point of contact for internal partners and the primary contact for client relationships.Enhance relationship management by developing strategies to strengthen client engagement and satisfaction.Cultivate long-term relationships with key stakeholders to support strategic business objectives and drive mutual growth.Serve as a trusted advisor to clients, providing strategic insights and recommendations while understanding industry nuances and client objectives.Prepare and deliver quarterly business reviews and analysis on strategic client relationships, monitoring client health indicators and proactively addressing issues.Accelerate mandated deal execution by partnering across the organization to document deal solutions, requirements, and conditions.Drive deal realization by focusing on product and solutions activation to enhance client value and achieve business outcomes.Manage client revenue by monitoring Client utilization and managing pricing events to optimize revenue and oversee credit facilities to maximize utilization.Ensure compliance with Know Your Customer (KYC) requirements and provide necessary regulatory updates to clients.Take responsibility for attracting, developing, and retaining top talent, fostering a skilled and motivated team.Required Qualifications, Skills, and Capabilities:
8+ years of experience in client management, sales, or a related role.Experience working with large multi-dimensional clients (multiple products/regions/etc.).Demonstrated experience leading a team of experienced professionals.Strong understanding of payments products and payments industry dynamics.Knowledge and expertise supporting Diversified Industries segment.Excellent communication and interpersonal skills.Ability to build and maintain strong client relationships.Analytical mindset with the ability to identify growth opportunities and optimize processes.Proficiency in CRM software and Microsoft Office Suite.