Description Are you passionate about creating financial services that empower businesses to engage with Amazon Business? Do you enjoy working across organizations and scaling programs? Come join us at Amazon B2B Payments & Lending (ABPL)! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way We are seeking a customer-obsessed, results-oriented Customer Success Manager to drive strategic customer relationships and lead payment success initiatives for Amazon Business enterprise customers. This role will be responsible for managing complex customer relationships while implementing and scaling operational processes to ensure customer success and reduce payment defects. The ideal candidate will combine strong customer success management skills with program management capabilities, demonstrating expertise in developing customer adoption strategies, driving business outcomes, and leading continuous improvement initiatives. You will collaborate cross-functionally with Finance, Product, Amazon Business Sales, and Customer Support teams to identify opportunities for growth, optimize customer experiences, and deliver measurable improvements in key performance metrics. Key job responsibilities • Analyze customer procurement workflows and payment processes to design solutions that enhance their end-to-end procure-to-pay experience. • Drive payment optimization strategies to reduce defects and improve overall payment health across customer portfolios • Develop and track critical success metrics focusing on payment accuracy, processing efficiency, and automation adoption. • Lead cross-functional initiatives with Product, Amazon Business Sales, and Customer Support to resolve systemic payment issues and drive continuous CX improvements. • Build and maintain strategic relationships with key stakeholders to ensure successful adoption of optimized procure-to-pay payment solutions. • Monitor portfolio health to identify trends and implement scalable solutions that enhance payment accuracy. • Partner with customers to develop and implement data-driven payment success strategies that accelerate their digital transformation goals. Basic Qualifications - Experience in customer success, account management, or program management - Bachelor's degree or equivalent practical experience - Experience developing and tracking business-critical KPIs and metrics - Proficiency with SQL and data analysis Preferred Qualifications - Knowledge of procurement and source to pay methods at small and medium businesses - Experience influencing at all levels within an organization, particularly at the executive level - Experience managing and analyzing large customer portfolios - Proven experience in B2B environments with a focus on Enterprise customer experience. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.